About Company
Are you an organised communicator with a passion for connecting people with experiences? Career.zycto offers a dynamic environment where your meticulous booking skills are not just valued, but are central to our success. We are a forward-thinking recruitment firm partnering with diverse clients across the travel and events sectors. Joining us means becoming a vital link in crafting seamless arrangements for countless individuals and businesses. We pride ourselves on fostering a supportive culture that champions professional growth and recognises your dedication to excellence. Discover how your talent for coordination can truly thrive here.
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Job Description
Career.zycto is seeking a highly motivated and customer-focused Booking Agent to join our vibrant team in Acton, Canberra, for an immediate start. This pivotal role requires an individual with exceptional organizational abilities and a knack for creating seamless experiences. As a Booking Agent, you will be the primary point of contact for clients, handling a diverse range of booking requests for travel, events, accommodations, and various services. You will be responsible for understanding client needs, researching optimal solutions, negotiating terms, and meticulously managing reservations from initial inquiry to final confirmation. We are looking for someone who thrives in a fast-paced environment, possesses strong problem-solving skills, and is dedicated to delivering outstanding service. This is an exciting opportunity to leverage your communication talents and attention to detail within a supportive and growth-oriented company. Your contributions will directly impact client satisfaction and contribute to our reputation for excellence. If you are passionate about helping people create memorable moments and possess a keen eye for logistics, we encourage you to apply. We value proactivity and a commitment to continuous improvement, ensuring our booking processes remain efficient and client-centric, ultimately enhancing client journeys from start to finish.
Key Responsibilities
- Manage incoming booking requests via phone, email, and online platforms efficiently and accurately.
- Consult with clients to understand their specific needs and preferences for travel, accommodation, events, and other services.
- Research, compare, and present suitable booking options, considering budget, availability, and client requirements.
- Negotiate rates and terms with vendors, suppliers, and service providers to secure the best deals.
- Process reservations, issue confirmations, and handle all necessary documentation, including itineraries and tickets.
- Maintain accurate and up-to-date records of all bookings, client interactions, and payment information.
- Provide prompt and professional customer support, addressing inquiries, changes, and cancellations with a solution-oriented approach.
- Collaborate with internal teams to ensure seamless service delivery and client satisfaction.
- Stay informed about industry trends, new destinations, and booking technologies to enhance service offerings.
- Resolve any booking-related issues or discrepancies promptly and effectively, escalating when necessary.
Required Skills
- Minimum of 2 years of experience in a booking agent, travel consultant, or similar customer service role.
- Exceptional verbal and written communication skills with a clear and professional demeanor.
- Strong organizational skills and meticulous attention to detail.
- Proficiency in using booking software, CRM systems, and Microsoft Office Suite (Word, Excel, Outlook).
- Proven ability to manage multiple tasks, prioritise effectively, and work under pressure.
- Customer-centric approach with a strong commitment to service excellence.
- Problem-solving capabilities and the ability to think critically to resolve issues.
- Ability to work independently as well as collaboratively within a team environment.
Preferred Qualifications
- Diploma or Bachelor's degree in Hospitality, Tourism, Business Administration, or a related field.
- Experience with GDS (Global Distribution Systems) such as Amadeus, Sabre, or Galileo.
- Knowledge of Australian travel regulations and local attractions in the Canberra region.
- Familiarity with various event management platforms and booking protocols.
- Fluency in additional languages is a plus.
Perks & Benefits
- Competitive salary package commensurate with experience.
- Opportunity for professional development and career advancement within a growing company.
- Supportive and collaborative team environment.
- Access to industry discounts on travel and events (where applicable).
- Modern office facilities in a convenient Acton location.
- Flexible working arrangements considered after probationary period.
- Regular team-building activities and social events.
- Contribution to a superannuation fund.
How to Apply
To apply for this exciting Booking Agent position, please click on the application link below. Ensure your resume highlights your relevant experience, communication skills, and customer service achievements. We look forward to reviewing your application and potentially welcoming you to the Career.zycto team!
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