About Company
Equity Bank is a leading financial services provider in Kenya and across East and Central Africa, committed to transforming lives and livelihoods. With a robust network of branches and innovative digital channels, we offer a comprehensive range of banking products and services to individuals, SMEs, and large corporations. Our mission is to champion the socio-economic prosperity of the people of Africa, and technology plays a pivotal role in achieving this. We are driven by a culture of excellence, integrity, and customer-centricity, continually investing in our people and technology to deliver world-class financial solutions. Joining Equity Bank means becoming part of a dynamic team dedicated to making a tangible impact on communities and economies.
Job Description
We are seeking a highly motivated and technically proficient IT Support Specialist to join our dedicated team in Githurai, Nairobi. In this crucial role, you will be the first line of defense for all technical queries and issues, ensuring the seamless operation of our IT infrastructure and supporting our staff to deliver exceptional financial services. As an IT Support Specialist, you will be responsible for providing comprehensive technical assistance, troubleshooting hardware and software problems, managing network connectivity, and maintaining our digital environment. This position requires a proactive problem-solver with excellent communication skills, capable of working independently and as part of a team in a fast-paced banking environment. You will play a vital role in minimizing downtime, enhancing user experience, and safeguarding our critical systems. If you have a passion for technology, a commitment to service excellence, and thrive in a dynamic, customer-focused setting, we encourage you to apply and contribute to Equity Bank’s ongoing success.
Key Responsibilities
- Provide first and second-level technical support for hardware, software, network, and system issues, ensuring timely resolution for all end-users.
- Install, configure, and maintain workstations, printers, scanners, and other peripherals, including operating systems and business applications.
- Perform diagnostic tests, troubleshoot technical problems, and implement effective solutions to minimize system downtime.
- Manage user accounts, access permissions, and security protocols in accordance with bank policies and regulatory requirements.
- Assist in the deployment and maintenance of network infrastructure components, including LAN/WAN connectivity and Wi-Fi access points.
- Document all support activities, resolutions, and system configurations accurately in the helpdesk ticketing system.
- Conduct routine system checks, preventative maintenance, and data backups to ensure data integrity and system reliability.
- Provide basic training and guidance to end-users on IT best practices and effective use of bank software and systems.
- Collaborate with senior IT staff and external vendors on more complex issues and project implementations.
- Ensure compliance with IT security policies and contribute to maintaining a secure computing environment.
Required Skills
- Minimum of 2 years of proven experience in an IT Support role, preferably in a corporate environment.
- Solid understanding of Windows operating systems (Windows 10, Windows Server environments).
- Proficiency in troubleshooting hardware components (desktops, laptops, printers, scanners).
- Strong knowledge of network fundamentals (TCP/IP, DNS, DHCP, LAN/WAN).
- Experience with Microsoft Office Suite and common business applications.
- Familiarity with IT service management tools and ticketing systems.
- Excellent problem-solving and analytical abilities.
- Exceptional communication and interpersonal skills, with a strong customer service orientation.
- Ability to work effectively under pressure and manage multiple priorities.
Preferred Qualifications
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Relevant professional certifications (e.g., CompTIA A+, Network+, MCSA, ITIL Foundation).
- Experience with Active Directory administration.
- Basic knowledge of database systems (e.g., SQL) and client-server architectures.
- Previous experience in the financial services or banking sector.
Perks & Benefits
- Competitive salary package.
- Comprehensive medical insurance.
- Pension scheme and retirement benefits.
- Opportunities for professional development and career growth.
- Employee banking benefits.
- A vibrant and supportive work environment.
- Work-life balance initiatives.
How to Apply
Interested candidates who meet the above qualifications are invited to apply by clicking on the application link below. Please ensure your resume highlights your relevant experience and skills. We look forward to reviewing your application.