About Company
Career.zycto is at the forefront of delivering innovative subscription management solutions, empowering businesses to connect seamlessly with their customers. We cultivate an environment where meticulous attention to detail and a passion for exceptional service are highly valued. For a subscription services aide, this means joining a dynamic team dedicated to streamlining processes and enhancing client experiences. We pride ourselves on fostering growth and providing opportunities to develop crucial administrative and customer support skills within a supportive, forward-thinking framework. Join us in shaping the future of client relationships.
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Job Description
Are you an organized and detail-oriented individual looking to contribute to a thriving service environment? Career.zycto is actively seeking a dedicated Part-Time Subscription Services Aide to join our growing team in Matola C, Matola. In this essential role, you will be the backbone of our subscription management operations, ensuring smooth processing, accurate record-keeping, and proactive client support. This position offers a unique opportunity to develop valuable administrative and customer service skills within a fast-paced, supportive setting, making it an ideal stepping stone for those eager to build a career in client relations or administrative support.
As a Subscription Services Aide, you will play a crucial part in maintaining the integrity of our client accounts and the efficiency of our service delivery. Your day-to-day will involve assisting with the processing of new subscriptions, managing renewals, and meticulously handling cancellations with precision and care. You will be responsible for accurately updating client information in our comprehensive database systems, preparing routine reports on subscription statuses, and responding promptly and courteously to client inquiries related to their subscription services. This critical role requires a high degree of accuracy, keen attention to detail, and a proactive approach to problem-solving, ensuring that all client interactions and data management tasks are handled professionally and efficiently.
We are looking for someone who thrives in a structured environment but is also adaptable and quick to learn new systems and procedures as our services evolve. If you possess excellent verbal and written communication skills, a strong work ethic, a meticulous approach to tasks, and a genuine desire to provide outstanding service, then you could be the perfect fit for Career.zycto. This is more than just an administrative role; it’s an opportunity to directly impact client satisfaction, enhance operational efficiency, and contribute significantly to the overall success of a forward-thinking company. Join us and become a vital part of a team committed to excellence and continuous improvement in service delivery. We deeply value dedication and offer a collaborative workspace where your contributions are recognized, and your professional growth is actively encouraged through mentorship and hands-on experience. We invite you to bring your organizational talents and commitment to a role where they will truly make a tangible difference in our client’s experience. Embrace the chance to grow with a company that values its people and its clients equally.
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Key Responsibilities
- Process new subscription activations, renewals, and cancellations accurately and efficiently.
- Maintain and update client subscription records and personal information in the database.
- Respond to client inquiries via email and phone regarding subscription statuses, billing, and services.
- Generate and prepare routine reports on subscription metrics and client account activities.
- Assist in resolving client service issues and escalating complex problems to senior staff.
- Monitor subscription expiry dates and assist with proactive client communication.
- Ensure compliance with data protection regulations and company policies.
- Collaborate with the customer service team to improve client satisfaction and retention.
- Perform general administrative tasks to support subscription department operations.
Required Skills
- Excellent verbal and written communication skills.
- Proficiency in basic computer applications (MS Office Suite, email).
- Strong attention to detail and accuracy in data entry.
- Ability to organize and prioritize tasks effectively.
- Customer-service oriented with a professional and friendly demeanor.
- Problem-solving skills and a proactive approach.
- Ability to work independently and as part of a team.
Preferred Qualifications
- Previous experience in an administrative or customer service role, preferably with subscription-based services.
- Familiarity with CRM software or subscription management platforms.
- Basic understanding of data privacy principles.
- Fluency in Portuguese and English.
Perks & Benefits
- Competitive part-time salary.
- Opportunity for professional development and skill enhancement.
- Supportive and collaborative work environment.
- Flexible work schedule options.
- Contribution to a growing and innovative company.
How to Apply
Interested candidates are encouraged to apply by clicking on the link below. Please ensure your resume highlights your relevant experience and skills for this role.
