About Company
Career.zycto is at the forefront of connecting ambitious talent with transformative opportunities across Nigeria’s dynamic digital landscape. We partner with innovative businesses, helping them build exceptional teams that drive growth and redefine industries. For a Digital Assistant in E-commerce Management, Career.zycto offers a unique launching pad into diverse client projects, cutting-edge tools, and a culture that champions continuous learning and professional development. Join us to support pioneering ventures in mastering their online presence and shape a rewarding career trajectory in the thriving digital economy.
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Job Description
Are you a digitally savvy individual with a passion for online commerce, ready to make a significant impact? Career.zycto is actively searching for a highly enthusiastic and detail-oriented Digital Assistant to bolster the e-commerce management operations of one of our dynamic client partners located in Oshodi, Lagos. This critical role offers an exceptional opportunity for a proactive individual to immerse themselves in the fast-paced world of online retail, contributing directly to the digital success and operational efficiency of a growing brand. You will be instrumental in managing various facets of the digital storefront, from product lifecycle to customer interaction, ensuring a seamless and engaging experience for online shoppers. As a Digital Assistant, you will serve as a vital support system to the e-commerce team, helping to execute strategies that drive online sales and enhance brand visibility. Your day will be diverse, encompassing meticulous product data entry, content updates, inventory management, and assisting with digital marketing initiatives. We are looking for someone who possesses a keen eye for detail, excellent organizational skills, and a strong ability to manage multiple priorities effectively in a deadline-driven environment. A fundamental understanding of e-commerce platforms and digital marketing principles will be a significant advantage. If you are a self-starter eager to learn, adapt, and grow within the vibrant digital economy of Lagos, this position provides a unique pathway to developing specialized skills and making a tangible difference. Join a forward-thinking environment where innovation, collaboration, and continuous improvement are celebrated, and where your contributions will directly impact our client’s online growth and customer satisfaction.
Key Responsibilities
- Manage and update product listings, descriptions, images, and pricing across various e-commerce platforms (e.g., Shopify, WooCommerce).
- Process customer orders efficiently, monitor inventory levels, and coordinate closely with logistics partners to ensure timely and accurate delivery.
- Assist in the creation, scheduling, and optimization of digital marketing content for social media channels and email campaigns.
- Respond to customer inquiries, complaints, and feedback promptly and professionally via email, chat, and phone.
- Conduct basic market research and competitor analysis to identify new trends, product opportunities, and areas for improvement.
- Compile data and generate regular reports on website traffic, sales performance, customer engagement, and marketing campaign effectiveness.
- Ensure all website content, including product pages and blog posts, is accurate, current, and consistently aligned with brand guidelines and SEO best practices.
- Support the e-commerce team in planning and executing promotional activities and sales campaigns.
Required Skills
- Proficiency with e-commerce platforms (e.g., Shopify, WooCommerce, Magento).
- Strong organizational skills and exceptional attention to detail.
- Excellent written and verbal communication abilities.
- Basic understanding of digital marketing principles (SEO, social media, email marketing).
- Competency in Microsoft Office Suite (Word, Excel, PowerPoint) or Google Workspace.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
Preferred Qualifications
- A Bachelor's degree or HND in Business Administration, Marketing, Mass Communication, or a related field.
- 1+ year of experience in an e-commerce, digital marketing, or administrative support role.
- Familiarity with graphic design tools (e.g., Canva) for basic content creation.
- Experience with CRM software and customer service best practices.
Perks & Benefits
- Competitive salary package.
- Opportunities for professional development and continuous learning.
- Health and wellness benefits.
- Collaborative and supportive work environment.
- Performance-based bonuses.
- Exposure to diverse e-commerce strategies and technologies.
How to Apply
Interested candidates are encouraged to apply by clicking the application link below. Please ensure your resume highlights relevant experience and skills that align with this role. We look forward to reviewing your application!
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