About Company
Career.zycto is rapidly expanding its footprint, empowering businesses across various sectors with robust technological solutions. We believe in fostering an environment where innovation thrives, and every team member contributes directly to our clients’ success. For an ERP Support Specialist, this means an opportunity to make a tangible impact, working directly with diverse systems and users, and continuously honing your expertise. Join a team dedicated to excellence, professional growth, and delivering unparalleled service in the vibrant Kisii tech landscape. We champion a collaborative culture where your problem-solving skills will be celebrated.
Job Description
We are seeking a highly motivated and detail-oriented ERP Support Specialist to join our dynamic team in Kisii, Kisii County. In this critical role, you will be the frontline support for our enterprise resource planning (ERP) systems, ensuring their smooth operation and optimal performance for our clients. You’ll play a pivotal part in maintaining business continuity, enhancing user satisfaction, and driving efficiency across various departments by providing expert technical assistance and guidance. This position requires a proactive problem-solver with a strong understanding of ERP functionalities and a passion for helping users maximize their system’s potential.
As an ERP Support Specialist, you will be responsible for resolving a wide range of issues, from user access and data entry errors to more complex system configurations and integration challenges. You will work closely with end-users, IT teams, and sometimes external vendors to troubleshoot problems, implement solutions, and provide comprehensive training. Your ability to communicate technical information clearly to non-technical audiences will be key to your success. We are looking for someone who thrives in a fast-paced environment, can manage multiple priorities, and is committed to continuous learning in the ever-evolving world of ERP technologies. This is an exciting opportunity to contribute to significant projects and grow your career within a supportive and innovative environment.
Key Responsibilities
- Provide first-line and second-line support for all ERP-related inquiries and issues, including troubleshooting, diagnosis, and resolution.
- Assist users with navigating ERP modules, understanding system functionalities, and optimizing their usage for daily operations.
- Monitor ERP system performance, identify potential issues, and proactively implement preventative measures.
- Perform routine system maintenance, data integrity checks, and user access management.
- Collaborate with internal IT teams and external vendors to escalate and resolve complex technical problems.
- Develop and deliver training sessions and user documentation to empower employees with effective ERP utilization.
- Document all support activities, resolutions, and system changes accurately in the ticketing system.
- Contribute to the continuous improvement of ERP systems by gathering user feedback and suggesting enhancements.
- Assist in the testing and deployment of new ERP features, modules, and upgrades.
- Maintain up-to-date knowledge of ERP best practices and industry trends.
Required Skills
- Proven experience in ERP system support (e.g., SAP, Oracle, Microsoft Dynamics 365, Odoo, Sage)
- Strong analytical and problem-solving skills with attention to detail.
- Excellent communication and interpersonal skills, both verbal and written.
- Ability to translate technical concepts into understandable terms for non-technical users.
- Proficiency in creating and understanding technical documentation.
- Demonstrated ability to work independently and as part of a team.
- Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.
Preferred Qualifications
- Certifications in specific ERP systems (e.g., SAP Certified Application Associate, Microsoft Certified: Dynamics 365)
- Experience with SQL for data querying and reporting.
- Familiarity with project management methodologies.
- Previous experience in a client-facing support role.
- Understanding of business processes such as finance, supply chain, and human resources.
Perks & Benefits
- Competitive salary and benefits package.
- Opportunities for professional development and continuous learning.
- A collaborative and supportive work environment.
- Access to the latest ERP technologies and tools.
- Health and wellness programs.
- Paid time off and holidays.
- Career growth opportunities within a growing company.
How to Apply
Interested and qualified candidates are encouraged to apply by clicking the application link below. Please ensure your resume highlights your relevant ERP support experience and technical skills. We look forward to reviewing your application!
