About Company
Are you looking to launch your hospitality career in a dynamic environment? Career.zycto connects passionate individuals with opportunities to excel. We pride ourselves on fostering growth and delivering exceptional service, believing that our team is the heart of every guest experience. Join us in shaping memorable stays and building lasting relationships. We empower our staff to shine, offering a supportive workplace where your dedication to service truly makes a difference. If you thrive on making a positive first impression and enjoy a fast-paced setting, Career.zycto is where your talent will be recognized and developed within Kenya’s vibrant hospitality scene.
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Job Description
Career.zycto is seeking a welcoming and efficient Reception Clerk to join our vibrant hospitality team in Bomet County, Kenya. This full-time, on-site role is pivotal in creating an outstanding first impression for all our guests and visitors. As the first point of contact, you will be the face of our establishment, embodying our commitment to exceptional service and genuine warmth. We are looking for an individual with a keen eye for detail, a proactive approach, and an unwavering passion for the hospitality industry.
In this role, you will manage all front desk operations, including guest check-ins and check-outs, handling reservations, and providing comprehensive information about our services and local attractions. Beyond the typical front office duties, you will play a crucial part in ensuring guest satisfaction by addressing inquiries, resolving minor issues promptly, and coordinating with other departments to fulfill guest requests seamlessly. This position requires someone who can multitask effectively, maintain composure under pressure, and consistently deliver a professional and friendly demeanor.
We offer a supportive and collaborative work environment where your contributions are valued, and opportunities for professional growth are encouraged. If you are a natural communicator, highly organized, and eager to contribute to a memorable guest experience in a bustling hospitality setting, we invite you to apply. This is more than just a job; it’s a chance to build a career in a rewarding industry and become an integral part of a team dedicated to excellence in Bomet County.
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Key Responsibilities
- Warmly greet and welcome guests upon arrival, ensuring a smooth check-in process.
- Handle all incoming calls and correspondence, directing them to the appropriate department or individual.
- Manage guest reservations, cancellations, and modifications efficiently using our booking systems.
- Provide accurate information about local amenities, attractions, and our establishment's services.
- Process payments and maintain accurate records of guest transactions and accounts.
- Address guest inquiries and resolve complaints or issues promptly and professionally, escalating when necessary.
- Maintain a tidy and presentable reception area at all times, reflecting our high standards.
- Assist with administrative tasks such as filing, data entry, and managing office supplies.
- Collaborate effectively with housekeeping, kitchen, and other departments to ensure seamless guest services.
- Adhere to all company policies, procedures, and safety guidelines.
Required Skills
- Excellent verbal and written communication skills in English and Kiswahili.
- Proficiency in basic computer applications (MS Office Suite).
- Strong organizational and multitasking abilities.
- Exceptional customer service orientation and interpersonal skills.
- Ability to work effectively in a fast-paced environment and handle challenging situations gracefully.
- Attention to detail and accuracy in all tasks.
Preferred Qualifications
- Diploma or Certificate in Hospitality Management, Front Office Operations, or a related field.
- Familiarity with hotel management software (e.g., Opera, Fidelio).
- Previous experience in a similar role within the hospitality industry in Kenya.
- Knowledge of local culture and tourist attractions in Bomet County.
Perks & Benefits
- Competitive monthly salary with potential for performance-based incentives.
- Opportunities for professional development and career advancement within the hospitality sector.
- A supportive and friendly work environment.
- Meal allowances during shifts.
- Comprehensive health benefits package.
- Paid time off and holiday benefits.
How to Apply
Ready to make a significant impact? We invite you to submit your application by clicking the link below. Please ensure your CV and cover letter highlight your relevant experience and why you are the ideal candidate for this role. We look forward to reviewing your application.
