About Company
Career.zycto is dedicated to forging powerful connections between exceptional talent and premier hospitality opportunities across Nova Scotia. We understand the pivotal role a Hotel Lobby Attendant plays in guest experience and are committed to placing individuals who genuinely thrive in dynamic, service-oriented environments. For a Hotel Lobby Attendant, we represent a gateway to roles where your warm demeanor and meticulous attention to detail are truly valued. Join us to find your next challenging and rewarding career step within a supportive and growth-focused setting. We empower you to make a lasting first impression every single day.
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Job Description
Are you a highly organized and customer-focused individual with a passion for hospitality? Career.zycto is thrilled to be recruiting on behalf of a distinguished hotel client in Whitney Pier, Sydney, seeking a dedicated Hotel Lobby Attendant to join their vibrant team. This isn’t just a job; it’s an opportunity to be the face of an establishment known for its welcoming atmosphere and impeccable service. As the first point of contact for guests, you will play a crucial role in shaping their experience from the moment they step through the doors.
Your day will be dynamic and engaging, involving a variety of tasks aimed at ensuring the lobby area is always pristine, functional, and inviting. From managing luggage assistance and providing insightful local recommendations to handling minor guest requests and maintaining the flow of the lobby, your proactive approach will be key. We are looking for someone who takes initiative, possesses an innate ability to anticipate needs, and consistently goes above and beyond to exceed guest expectations. This role demands a keen eye for detail, excellent communication skills, and the ability to remain calm and professional in a fast-paced environment. If you pride yourself on your ability to create a warm and efficient atmosphere, and are eager to contribute to a team that values outstanding service, we encourage you to apply. This is a chance to grow your career within the hospitality industry, learning from experienced professionals and making a tangible impact on guest satisfaction daily. Come be a part of a team where your efforts are recognized and your passion for service can truly shine.
Key Responsibilities
- Warmly greet all guests upon arrival and departure, offering assistance with luggage and directions.
- Maintain the cleanliness and organization of the hotel lobby, ensuring a welcoming and presentable environment at all times.
- Provide accurate and helpful information regarding hotel services, local attractions, dining, and transportation options.
- Assist guests with various requests, including arranging taxis, booking tours, and directing them to appropriate hotel departments.
- Monitor lobby activity, reporting any security concerns or unusual situations to management promptly.
- Manage incoming deliveries and packages for guests and hotel operations.
- Handle minor guest complaints or concerns with professionalism and escalate complex issues to front desk or management.
- Assist the front desk team during peak hours with administrative tasks or guest inquiries as needed.
- Ensure public areas, including restrooms and entrances, are well-maintained and stocked.
- Support hotel events and special functions by guiding guests and providing logistical assistance.
Required Skills
- Exceptional customer service and interpersonal skills.
- Strong verbal communication skills in English.
- Ability to work independently and as part of a team.
- Excellent organizational and time management abilities.
- High level of professionalism and a positive, friendly demeanor.
- Physical stamina to stand for extended periods and lift moderate weights (up to 25 lbs).
- Availability to work flexible shifts, including evenings, weekends, and holidays.
Preferred Qualifications
- Previous experience in a hotel, resort, or customer service role (6-12 months preferred).
- Familiarity with local Sydney attractions and amenities.
- Basic knowledge of hotel operating systems (e.g., property management systems).
- Additional language proficiency is a plus.
Perks & Benefits
- Competitive salary and opportunities for performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- Paid time off and holiday pay.
- Employee discounts on hotel stays and services.
- Opportunities for career advancement and professional development.
- Supportive and collaborative work environment.
- Training programs to enhance hospitality skills.
- Complimentary meals during shifts.
How to Apply
Eager to make a fantastic first impression every day? Click on the application link below to submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this Hotel Lobby Attendant position. We look forward to reviewing your application!
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