About Company
Scottish Water is a publicly owned utility company responsible for providing water and wastewater services to over 2.6 million households and 150,000 businesses across Scotland. Our mission is to provide an excellent service, care for the environment, and deliver value for money. We manage a vast network of pipes, treatment works, and reservoirs, working 24/7 to ensure the reliable supply of high-quality drinking water and the effective treatment of wastewater. We are committed to sustainability, innovation, and investing in our infrastructure to meet the future needs of Scotland. Joining Scottish Water means contributing to a vital public service that impacts the daily lives and wellbeing of millions.
Job Description
As a Home-Based Resource Planner at Scottish Water, you will be at the very heart of our operational efficiency, expertly orchestrating the deployment of our vital field-based operational teams across Scotland, all from the comfort and convenience of your home office. This is not merely a scheduling role; it’s a strategic and highly impactful position that directly contributes to the reliable delivery of essential water and wastewater services to communities throughout Scotland. You will be tasked with the meticulous planning and optimisation of daily and weekly work schedules, ensuring that our highly skilled technicians and engineers are consistently in the right place at the right time, equipped with the correct resources, to address critical infrastructure needs, routine maintenance, and swiftly respond to emergency situations. Your exceptional ability to anticipate potential challenges, adapt seamlessly to rapidly changing priorities, and expertly leverage advanced planning software will be paramount to your success in this dynamic and fast-paced environment.
Operating with a high degree of autonomy, yet as an integral and valued member of a supportive wider team, you will be responsible for navigating complex logistical challenges. This involves skillfully balancing stringent customer expectations with the practical realities of operational execution. Your duties will include the intelligent allocation of tasks based on a comprehensive understanding of technician skillsets, geographical location, estimated job durations, and strict adherence to service level agreements. A significant and crucial aspect of your role will involve maintaining effective and clear communication with our field teams, dispatchers, and various internal stakeholders. This ensures that clear instructions are provided, issues are resolved proactively and efficiently, and valuable feedback is gathered to continuously refine and improve our planning processes. You’ll be utilising cutting-edge resource management systems to generate optimised schedules that not only minimise travel time and reduce operational costs but also significantly maximise productivity, thereby enhancing the overall quality of service we proudly provide to millions of customers every single day. This remote role demands a high degree of self-discipline, exceptional organisational capabilities, and a proactive, results-oriented approach to your work, coupled with a genuine and unwavering desire to make a tangible difference in a vital public service. Your precise contributions will directly impact our ability to maintain a resilient and robust water and wastewater network, safeguarding the health, wellbeing, and economic prosperity of Scotland. We are seeking an individual who thrives on solving intricate operational puzzles and is passionate about precision planning, ensuring every day runs as smoothly and effectively as possible for our dedicated field workforce.
Key Responsibilities
- Develop, optimise, and manage daily and weekly schedules for field-based operational teams.
- Allocate resources (personnel, equipment) effectively based on skillsets, location, and job requirements.
- Proactively identify and resolve scheduling conflicts, resource shortages, and logistical challenges.
- Communicate extensively with field teams, dispatch, and management to ensure smooth operations and issue resolution.
- Utilise advanced planning software and systems to maximise efficiency and minimise operational costs.
- Monitor progress of scheduled work and make real-time adjustments as needed for emergency response or changing priorities.
- Analyse operational data to identify trends, forecast demands, and suggest improvements to planning processes.
- Ensure compliance with service level agreements (SLAs) and internal performance targets.
- Provide clear, concise instructions and support to field teams regarding their daily tasks.
- Contribute to continuous improvement initiatives within the resource planning function.
Required Skills
- Proven experience in a resource planning, scheduling, or logistics role.
- Strong analytical and problem-solving abilities.
- Proficiency in using resource management and scheduling software (e.g., SAP, Salesforce Field Service, etc.).
- Excellent communication and interpersonal skills, both verbal and written.
- High level of attention to detail and accuracy.
- Ability to work effectively and autonomously in a home-based environment.
- Strong organisational and time management skills.
- Proficiency in Microsoft Office Suite, particularly Excel.
- Ability to adapt quickly to changing priorities and work under pressure.
Preferred Qualifications
- Previous experience within the utilities, telecommunications, or field service industry.
- Knowledge of geographical planning tools and routing optimisation software.
- Relevant qualification in logistics, operations management, or a related field.
- Experience with performance metrics and reporting.
Perks & Benefits
- Generous employer pension contributions.
- Annual leave entitlement of 37 days (including public holidays) rising with service.
- Flexible working arrangements and commitment to work-life balance.
- Access to a comprehensive range of health and wellbeing support programs.
- Opportunities for professional development and career progression.
- Employee assistance programme.
- Retail discounts and other employee benefits.
- Full remote working setup provided (laptop, monitors, etc.).
How to Apply
To apply for this exciting opportunity, please click on the application link below. We encourage you to submit your application as soon as possible, ensuring your CV and cover letter highlight your relevant experience and why you are the ideal candidate for a Home-Based Resource Planner role at Scottish Water.