About Company
At Career.zycto, we believe in empowering our users and clients through seamless technology experiences. We are a dynamic and forward-thinking organization dedicated to innovation and service excellence across various sectors. Our team thrives on collaboration, continuous learning, and a shared passion for making a tangible impact. For a Software Support Aide, Career.zycto offers a vibrant environment to kickstart or advance your career, providing ample opportunities to hone your technical skills, engage with diverse challenges, and contribute directly to user satisfaction and operational efficiency. Join us to be part of a supportive community where your growth is our priority.
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Job Description
Are you a problem-solver with a passion for technology and helping others? Career.zycto is seeking a dedicated and enthusiastic Software Support Aide to join our growing team in Tica, Nhamatanda. In this full-time role, you will be the first point of contact for our users, providing essential technical assistance and ensuring their software applications run smoothly. This is an exciting opportunity to dive deep into various software systems, diagnose issues, and deliver timely, effective solutions that keep our operations efficient and our users satisfied. You’ll play a crucial part in maintaining productivity, fostering a positive user experience, and upholding our commitment to technical excellence.
We’re looking for someone who is not only technically adept but also possesses excellent communication skills, a patient demeanor, and a keen eye for detail. You’ll be responsible for guiding users through troubleshooting steps, explaining technical concepts in an accessible manner, and documenting solutions for future reference. Your contributions will directly impact our daily workflow and the overall success of our projects. If you are eager to learn, grow, and contribute to a supportive tech environment, we encourage you to apply. This position offers a fantastic platform to develop your IT support career, with opportunities to expand your knowledge base and take on new challenges as you progress within our organization. We are committed to fostering a culture of continuous learning and professional development, ensuring our team members are equipped with the latest tools and knowledge to excel.
Key Responsibilities
- Provide first-level technical support and troubleshooting for software-related issues via phone, email, or in-person.
- Diagnose, resolve, and escalate software problems to senior support staff or developers when necessary.
- Guide users through step-by-step solutions, ensuring clear understanding and resolution of their issues.
- Document all support interactions, including problems, solutions, and troubleshooting steps in our ticketing system.
- Assist with the installation, configuration, and maintenance of various software applications.
- Contribute to the creation and maintenance of a knowledge base for common issues and solutions.
- Monitor system performance and proactively identify potential issues to prevent disruptions.
Required Skills
- Strong understanding of Windows and macOS operating systems.
- Basic knowledge of common office software suites (e.g., Microsoft Office 365, Google Workspace).
- Excellent verbal and written communication skills in English and Portuguese.
- Proven problem-solving abilities and a methodical approach to troubleshooting.
- Ability to work independently and as part of a team in a fast-paced environment.
- Customer service-oriented mindset with a patient and empathetic approach.
Preferred Qualifications
- Prior experience (1-2 years) in a technical support, helpdesk, or customer service role.
- Familiarity with IT ticketing systems (e.g., Zendesk, ServiceNow).
- Basic understanding of networking concepts (TCP/IP, DNS).
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional).
Perks & Benefits
- Competitive salary and benefits package.
- Opportunities for professional development and continuous learning.
- Supportive and collaborative work environment.
- Health and wellness programs.
- Paid time off and holidays.
- Potential for career advancement within the company.
How to Apply
Interested candidates are encouraged to click on the application link below to submit their resume and a cover letter detailing their relevant experience and why they are a great fit for this role. We look forward to reviewing your application!
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