About Company
Are you an IT Support Technician eager to make an impact in a dynamic, growth-focused environment? Career.zycto provides exactly that – a place where your technical expertise directly translates into tangible operational success. We pride ourselves on a collaborative culture that champions problem-solving and continuous learning, ensuring every team member feels valued and empowered. For an IT professional, this means access to diverse challenges, cutting-edge tools, and a supportive network designed to foster both personal and professional development. Join us and contribute your skills to a company where technology is the backbone of everything we do.
Job Description
Career.zycto is actively seeking a highly motivated and detail-oriented IT Support Technician to join our growing team in Prince Albert, Saskatchewan. This is a fantastic opportunity for an individual with a passion for technology and a commitment to providing exceptional user support. As an IT Support Technician, you will be the first point of contact for our internal users, playing a crucial role in maintaining the stability and efficiency of our IT infrastructure. You’ll troubleshoot technical issues, manage hardware and software, and ensure our systems run smoothly to support daily operations.
We are looking for someone who thrives in a fast-paced environment, possesses strong problem-solving abilities, and can communicate complex technical information clearly to non-technical staff. You will be instrumental in deploying new technologies, performing routine maintenance, and contributing to the continuous improvement of our IT services. If you’re ready to take on diverse challenges, grow your skills, and be a vital part of a supportive team, we encourage you to apply today. This position offers not just a job, but a pathway to developing a robust career in information technology with opportunities for advancement.
Key Responsibilities
- Provide first and second-level technical support to end-users via phone, email, and in-person, resolving hardware, software, and network issues.
- Install, configure, and maintain workstations, laptops, printers, and other peripheral equipment.
- Manage user accounts, permissions, and access rights within Active Directory and other systems.
- Perform routine system health checks, preventative maintenance, and troubleshooting to ensure optimal performance.
- Assist with network connectivity issues, including Wi-Fi, VPN, and LAN problems.
- Document all support requests, resolutions, and procedures in our ticketing system accurately and thoroughly.
- Support the deployment and upgrade of operating systems and applications.
- Educate users on best practices for software usage and security protocols.
- Collaborate with senior IT staff on larger projects and infrastructure improvements.
- Maintain an accurate inventory of IT assets and manage their lifecycle.
Required Skills
- Minimum of 1.5 years of experience in an IT Support role.
- Proficiency in troubleshooting Windows operating systems (Windows 10/11).
- Experience with Microsoft Office 365 administration and support.
- Strong understanding of basic networking concepts (TCP/IP, DNS, DHCP).
- Familiarity with hardware installation, configuration, and troubleshooting (desktops, laptops, printers).
- Excellent communication and interpersonal skills, with a customer-centric approach.
- Ability to work independently and as part of a team.
- Strong problem-solving and analytical abilities.
Preferred Qualifications
- CompTIA A+, Network+, or Microsoft Certified: Azure Fundamentals certification.
- Experience with Active Directory user and group management.
- Knowledge of mobile device management (MDM) solutions.
- Experience with IT service management (ITSM) tools (e.g., Jira Service Desk, ServiceNow).
- Familiarity with backup and disaster recovery procedures.
Perks & Benefits
- Comprehensive health and dental benefits package.
- Paid time off and holiday pay.
- Opportunities for professional development and industry certifications.
- Supportive and collaborative work environment.
- Employee assistance program (EAP).
- Growth opportunities within a dynamic company.
How to Apply
Ready to launch your career as an IT Support Technician with Career.zycto? We encourage all qualified candidates to apply directly through the provided application link. Please ensure your resume highlights your relevant experience and technical skills. We look forward to reviewing your application and potentially welcoming you to our team!
