About Company
Are you ready to elevate your career in medical administration? Career.zycto is a dynamic and forward-thinking organization dedicated to optimizing healthcare operations through precision and care. We pride ourselves on creating a supportive environment where meticulous individuals thrive, particularly those who excel in data management and administrative efficiency. For a medical records administration clerk, this means a role at the heart of our commitment to accuracy, confidentiality, and seamless patient information flow. Join a team where your attention to detail directly contributes to better patient outcomes and operational excellence, fostering continuous professional growth.
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Job Description
Career.zycto is seeking a dedicated and detail-oriented Medical Records Administration Clerk to join our team in Douglas, Townsville. This critical full-time role is essential for maintaining the integrity, confidentiality, and accessibility of patient health information, ensuring the smooth operation of our medical services. As a Medical Records Administration Clerk, you will be a vital link in our healthcare delivery system, responsible for the accurate processing, management, and retrieval of sensitive patient data. Your work directly supports our medical professionals, enabling them to provide optimal patient care through organized and current records.
This position requires a professional with exceptional organizational skills, a strong commitment to privacy, and a proactive approach to administrative tasks. You will be instrumental in digitizing and maintaining physical records, responding to information requests, and ensuring compliance with all relevant healthcare regulations and company policies. If you are passionate about contributing to a structured and efficient healthcare environment and possess an acute eye for detail, we invite you to apply. This is an opportunity to grow your career within a supportive team that values accuracy and dedication.
Key Responsibilities
- Accurately file, retrieve, and maintain patient medical records, both electronic and physical, ensuring strict adherence to confidentiality protocols (HIPAA, Australian Privacy Principles).
- Process incoming and outgoing medical record requests from patients, healthcare providers, and external agencies in a timely and compliant manner.
- Perform data entry and update patient information in electronic health record (EHR) systems with precision and attention to detail.
- Conduct regular audits of medical records to ensure completeness, accuracy, and compliance with internal and external regulations.
- Scan, index, and manage paper documents into the digital record system, ensuring proper categorization and accessibility.
- Assist with reception duties, answer phone calls, and respond to general inquiries related to medical records when required.
- Collaborate with clinical staff and other administrative teams to resolve discrepancies and improve record-keeping processes.
- Maintain a clean, organized, and secure medical records area.
Required Skills
- Minimum 1 year of experience in an administrative or office support role, preferably within a healthcare setting.
- Proficiency in using Electronic Health Record (EHR) systems and Microsoft Office Suite (Word, Excel, Outlook).
- Exceptional organizational skills with a strong ability to manage multiple tasks and prioritize effectively.
- Demonstrated understanding and adherence to patient confidentiality and privacy regulations (e.g., HIPAA, APP).
- High level of accuracy and attention to detail in data entry and record management.
- Excellent written and verbal communication skills.
- Ability to work independently and as part of a team in a fast-paced environment.
Preferred Qualifications
- Certificate III or IV in Business Administration (Medical) or a related field.
- Experience with medical terminology and clinical workflows.
- Familiarity with record retention policies and procedures.
Perks & Benefits
- Competitive salary package commensurate with experience.
- Comprehensive health and wellness programs.
- Opportunities for professional development and career growth.
- Supportive and collaborative team environment.
- Convenient on-site parking.
- Employee assistance program for personal and professional support.
How to Apply
To apply for this exciting opportunity, please submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this role. We encourage all qualified applicants to click on the link below to apply for the job.
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