About Company
At Career.zycto, we believe in fostering an environment where meticulous attention to detail and exceptional client support are paramount. As a dynamic player in the insurance sector, we’re dedicated to streamlining processes and ensuring fair, timely resolutions for our policyholders. Joining our team means becoming part of a supportive community that prioritises professional growth and values your contribution to maintaining operational excellence. For an Insurance Claims Processing Officer, Career.zycto offers a stable, engaging workplace where your skills in data management and customer interaction are not just utilised, but truly celebrated, driving both your success and ours.
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Job Description
Are you a highly organised and detail-oriented professional with a passion for precision and customer service? Career.zycto is seeking a dedicated Full-Time Insurance Claims Processing Officer to join our vibrant team in Mandurah CBD. In this crucial role, you will be at the heart of our operations, responsible for the accurate and efficient processing of insurance claims, ensuring our policyholders receive the support and resolution they deserve. Your daily tasks will involve meticulous data entry, verification of policy information, liaising with various internal departments, and clear communication with claimants to guide them through the claims process. We are looking for someone who thrives in a structured environment, possesses excellent problem-solving abilities, and is committed to upholding the highest standards of accuracy and compliance. This position offers an exciting opportunity to contribute significantly to our commitment to operational excellence and customer satisfaction, playing a vital role in the journey of our policyholders during their time of need. If you are ready to apply your administrative prowess and empathetic communication skills within a supportive and forward-thinking company, we encourage you to apply.
Key Responsibilities
- Process new and existing insurance claims accurately and in a timely manner, adhering to established guidelines and procedures.
- Verify policy coverage, entitlements, and claimant information through data systems and documentation.
- Communicate professionally and empathetically with policyholders, providing updates, explaining processes, and addressing inquiries via phone and email.
- Maintain meticulous and up-to-date records of all claims activities and communications within the claims management system.
- Collaborate with assessors, underwriters, and other internal departments to gather necessary information and facilitate claim resolution.
- Ensure strict adherence to all regulatory requirements, internal policies, and compliance standards.
- Identify and escalate complex or potentially fraudulent claims to senior officers for further investigation.
- Assist in the preparation of reports and statistical data related to claims processing volumes and outcomes.
Required Skills
- Proven experience in data entry and administrative tasks, demonstrating high accuracy.
- Exceptional attention to detail and strong organisational skills.
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work effectively both independently and as part of a collaborative team.
- Strong problem-solving capabilities and a proactive approach to task management.
- Demonstrated ability to manage multiple tasks and prioritise workload efficiently.
Preferred Qualifications
- Previous experience in the insurance, banking, or financial services industry.
- A solid understanding of basic insurance principles and terminology.
- Experience with claims management software or CRM systems.
- A tertiary qualification in Business Administration, Finance, or a related field.
Perks & Benefits
- Competitive salary package commensurate with experience.
- Comprehensive professional development and training opportunities.
- A supportive and collaborative team environment.
- Access to an Employee Assistance Program (EAP).
- Modern office facilities in a convenient CBD location.
- Commitment to work-life balance.
- Opportunities for career growth within the company.
How to Apply
To express your interest in this exciting opportunity, please click on the application link below. Ensure your resume highlights your relevant experience and skills.
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