About Company
CBZ Bank Limited stands as one of Zimbabwe’s largest and most reputable financial services institutions, offering a comprehensive suite of banking, insurance, and asset management solutions. With a robust network of branches across the nation and a steadfast commitment to innovation, community development, and customer satisfaction, CBZ Bank plays a pivotal role in the country’s economic landscape. We are dedicated to fostering an inclusive and dynamic work environment where talent thrives and contributions are valued, empowering our employees to achieve their full potential while serving our diverse clientele. Our vision is to be the preferred financial services provider, renowned for our reliability, customer-centric approach, and contribution to economic growth.
Job Description
Are you a highly organized, tech-savvy individual with exceptional communication skills looking for a flexible and impactful role? CBZ Bank is seeking a dedicated Virtual Receptionist to join our dynamic team. This remote-first position offers the unique opportunity to contribute to our operations from the comfort of your home, while supporting our Masvingo Province team and clients. As a Virtual Receptionist, you will be the welcoming voice and efficient organizer behind our virtual presence, managing inbound communications, scheduling, and administrative tasks with professionalism and precision. You will play a crucial role in ensuring seamless daily operations and delivering outstanding service to our internal stakeholders and valued customers. We are looking for someone who can thrive in a fast-paced environment, adapt quickly to new technologies, and maintain a high level of discretion and confidentiality. If you are passionate about providing top-tier administrative support and possess a proactive approach to problem-solving, we encourage you to apply. This role is perfect for someone who excels at multitasking, possesses an inherent ability to anticipate needs, and is eager to be an integral part of a forward-thinking financial institution that embraces modern work models. Join us and become a vital link in our commitment to excellence, bridging geographical distances to deliver unparalleled service. We foster a culture of growth and professional development, ensuring our team members are equipped with the tools and support needed to succeed in a virtual environment. Your impact will be felt across various departments, making this more than just a receptionist role—it’s a hub of efficiency and client satisfaction. You will be instrumental in managing the virtual front office, serving as the first point of contact for many, and ensuring that every interaction reflects the high standards of CBZ Bank. This role demands a high degree of self-motivation, excellent time management, and a keen eye for detail to handle a diverse range of administrative tasks effectively. We believe in empowering our remote workforce with the necessary resources and continuous support to excel in their roles and contribute meaningfully to our collective success. This is an exciting chance to shape the perception of our brand through impeccable virtual service and contribute significantly to our operational efficiency.
Key Responsibilities
- Manage incoming calls, emails, and messages, directing them to the appropriate departments or individuals promptly and professionally.
- Schedule and coordinate virtual meetings, appointments, and conferences, managing calendars for key personnel.
- Provide general administrative support, including data entry, document preparation, and virtual filing.
- Maintain organized digital records and databases, ensuring accuracy and accessibility.
- Assist with client inquiries and provide basic information about bank services, escalating complex issues as needed.
- Manage virtual office supplies and equipment requests, coordinating with relevant internal teams.
- Onboard new virtual clients or employees by providing initial information and resources.
- Support various departments with ad-hoc tasks, contributing to overall operational efficiency.
Required Skills
- Proven experience as a Virtual Receptionist, Administrative Assistant, or similar role (1 year minimum).
- Exceptional verbal and written communication skills in English.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and virtual communication platforms (e.g., Zoom, Microsoft Teams).
- Strong organizational and time management skills with the ability to multitask effectively.
- High degree of professionalism, discretion, and confidentiality.
- Reliable internet connection and a dedicated home office setup.
- Ability to work independently and as part of a remote team.
Preferred Qualifications
- A diploma or degree in Business Administration, Office Management, or a related field.
- Familiarity with CRM software or other client management systems.
- Experience working in the financial services industry.
- Knowledge of an additional local language (e.g., Shona, Ndebele).
Perks & Benefits
- Competitive salary package.
- Opportunity for professional development and training.
- Flexible remote work environment.
- Health and wellness programs.
- Contribution to a leading financial institution.
- Access to a supportive and innovative team culture.
How to Apply
Interested candidates are encouraged to click on the application link below to submit their resume and a cover letter detailing their suitability for this remote role. Please ensure your application highlights your experience with virtual communication tools and your ability to thrive in an independent, remote work setting. We look forward to reviewing your application.