About Company
At Career.zycto, we believe in connecting exceptional talent with leading opportunities across diverse sectors. Our mission is to empower individuals to thrive in roles that leverage their unique strengths, fostering environments where professional growth and customer satisfaction go hand-in-hand. For a premium retail support associate, Career.zycto offers a dynamic platform to develop top-tier customer service skills, engage with a diverse clientele, and become an integral part of a forward-thinking retail operation. We champion flexible work schedules, recognizing the importance of work-life balance while delivering outstanding service. Join us to build a rewarding career where your dedication directly impacts client success.
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Job Description
Are you passionate about delivering exceptional customer service and thrive in a dynamic retail environment? Career.zycto is seeking a dedicated and enthusiastic Premium Retail Support Associate to join our team in New Layout, Enugu. This role offers the flexibility to tailor your schedule, ensuring a work-life balance while contributing to a high-performing retail operation. As a Premium Retail Support Associate, you will be the face of our client’s brand, directly impacting customer satisfaction and loyalty. Your primary focus will be on providing comprehensive support to customers, assisting with product inquiries, facilitating sales transactions, resolving issues, and ensuring a seamless shopping experience.
We are looking for individuals who possess a natural ability to connect with people, a strong problem-solving aptitude, and an unwavering commitment to excellence. You will be responsible for maintaining an organized and visually appealing retail space, ensuring product displays are stocked and presentable, and proactively engaging with customers to understand their needs. This position requires a proactive approach to learning about new products and promotions to effectively communicate their value to customers. If you are a self-starter, enjoy a fast-paced setting, and are eager to grow your career within the retail sector, this opportunity is for you. You will work closely with store management and other associates, contributing to a collaborative and supportive team culture aimed at achieving sales targets and exceeding customer expectations. Your ability to adapt to varying customer needs and market trends will be crucial in this role. We value initiative, attention to detail, and a positive attitude in all our team members. Come be a part of an organization that values your contribution and invests in your professional development.
Key Responsibilities
- Greet and assist customers in a friendly and professional manner, providing product information and recommendations.
- Process sales transactions accurately and efficiently using point-of-sale (POS) systems.
- Resolve customer inquiries, complaints, and issues promptly and courteously to ensure satisfaction.
- Maintain a clean, organized, and visually appealing retail environment, including merchandise displays and stock levels.
- Educate customers on product features, benefits, and current promotions.
- Assist with inventory management, including receiving, stocking, and organizing merchandise.
- Collaborate with team members to achieve daily, weekly, and monthly sales targets.
- Stay informed about new products, services, and company policies.
- Handle returns and exchanges in accordance with company guidelines.
- Uphold brand standards and deliver a premium customer experience at all times.
Required Skills
- Excellent verbal communication and interpersonal skills.
- Strong customer service orientation with a positive and helpful attitude.
- Ability to work effectively in a fast-paced retail environment.
- Basic computer proficiency and experience with POS systems.
- Problem-solving abilities and a proactive approach to customer needs.
- Flexibility to work various shifts, including weekends and holidays.
- Demonstrated ability to work both independently and as part of a team.
Preferred Qualifications
- Previous experience in a retail sales or customer service role.
- Familiarity with inventory management procedures.
- Proficiency in additional local languages (e.g., Igbo, Hausa, Yoruba) is a plus.
- High School Diploma or equivalent; some college coursework preferred.
Perks & Benefits
- Competitive salary with performance incentives.
- Flexible work schedules to promote work-life balance.
- Comprehensive training and professional development opportunities.
- Employee discounts on client products/services.
- Supportive and collaborative team environment.
- Opportunities for career advancement within the company.
How to Apply
Ready to make a significant impact? We encourage all qualified candidates to apply by clicking on the application link provided below. Please ensure your resume highlights your relevant experience and passion for customer service. We look forward to reviewing your application!
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