About Company
Career.zycto is a dynamic recruitment partner, dedicated to connecting exceptional talent with leading opportunities across the hospitality sector. We understand the unique demands and rewarding nature of roles like Hotel Porter. For individuals passionate about service excellence and creating memorable guest experiences, we offer a pathway to thrive in vibrant hotel environments. We believe in fostering careers where your dedication to detail and guest satisfaction are truly valued, providing the perfect stepping stone for your professional growth within Liverpool’s bustling hotel scene. Join us in shaping outstanding guest journeys.
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Job Description
Are you an individual with a passion for delivering outstanding guest experiences and a keen eye for detail? Career.zycto is excited to be recruiting on behalf of a distinguished hotel in the vibrant Edge Hill area of Liverpool for a dedicated and enthusiastic Hotel Porter – Guest Luggage & Assistance. This isn’t just a job; it’s an opportunity to be the first and last impression for guests, setting the tone for their stay and ensuring their journey with us is seamless and memorable from start to finish. We are looking for someone who takes pride in providing impeccable service, demonstrating warmth, efficiency, and a proactive approach to guest needs. You will be a vital part of our front-of-house team, contributing significantly to the overall guest satisfaction and the hotel’s reputation for excellence. If you thrive in a fast-paced environment, possess excellent interpersonal skills, and are committed to upholding the highest standards of hospitality, we invite you to embark on a rewarding career path with us. This role offers the chance to develop your skills within a supportive team, interacting with a diverse clientele and becoming an indispensable asset to our operations. Your contribution will directly impact the comfort and convenience of our guests, making every day unique and impactful. We are committed to fostering a workplace where your hard work is recognised and your professional growth is encouraged, allowing you to flourish within a welcoming and dynamic hotel setting.
Key Responsibilities
- Greet guests upon arrival and departure with a warm and professional demeanor, providing a positive first and last impression.
- Efficiently assist guests with their luggage, safely transporting it to and from their rooms or vehicles.
- Provide accurate information about hotel facilities, services, local attractions, and directions.
- Assist guests with parking, valet services, and taxi arrangements as required.
- Maintain a tidy and organised lobby area, ensuring a welcoming environment for all guests.
- Handle guest inquiries and requests promptly and courteously, escalating issues to the front desk or management when necessary.
- Deliver newspapers, mail, and packages to guest rooms or designated areas.
- Support the Front Office team with various tasks to ensure smooth daily operations.
- Adhere to all hotel safety and security procedures, including handling luggage and operating equipment responsibly.
- Communicate effectively with other departments to ensure guest needs are met seamlessly.
Required Skills
- Excellent verbal communication and interpersonal skills
- A friendly, approachable, and professional attitude
- Ability to work effectively in a fast-paced environment
- Strong physical stamina and ability to lift and carry heavy luggage
- Exceptional customer service orientation
- Reliability and punctuality
- Ability to work flexible hours, including weekends and holidays
Preferred Qualifications
- Previous experience in a customer service or hospitality role
- Familiarity with the local Liverpool area and attractions
- Basic knowledge of hotel operating systems
- A valid UK driving license (for potential valet duties)
Perks & Benefits
- Competitive salary and opportunities for tips
- Employee discounts on hotel stays and services
- Comprehensive training and development programs
- Opportunity for career progression within the hospitality sector
- Supportive and collaborative team environment
- Meals on duty
- Uniform provided
How to Apply
To seize this exciting opportunity and become a key part of a thriving hospitality team, please click on the application link below. We look forward to reviewing your application!
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