About Company
Goodlife Pharmacy is East Africa’s largest and fastest-growing pharmacy chain, committed to providing quality and affordable healthcare products and services. With a presence across Kenya and Uganda, we pride ourselves on delivering excellent customer service, expert health advice, and a wide range of pharmaceutical and beauty products. Our mission is to make quality healthcare accessible to everyone, and we do this by fostering a supportive and professional environment for our staff. Join a team where your contributions genuinely make a difference in the lives of our communities.
Job Description
Goodlife Pharmacy is seeking a dedicated and compassionate Pharmacy Assistant to join our vibrant team at our Ngong Road branch. This pivotal role offers an opportunity for both full-time and part-time engagement, catering to qualified individuals looking for flexibility while contributing significantly to community health. As a Pharmacy Assistant, you will be the first point of contact for many of our valued customers, playing a crucial role in ensuring their needs are met with efficiency and empathy. You will work closely with our licensed pharmacists, providing essential support in day-to-day pharmacy operations, from dispensing medications to managing inventory and offering front-line customer service.
We are looking for someone who is passionate about healthcare, possesses excellent communication skills, and has a keen eye for detail. The ideal candidate will thrive in a fast-paced environment, demonstrating a strong ability to multitask and maintain a high level of accuracy. You will be instrumental in creating a welcoming and organized pharmacy setting, ensuring that all our customers receive timely and professional attention. This role is more than just a job; it’s an opportunity to grow within a leading healthcare organization, enhance your skills, and become an integral part of a team that is genuinely invested in improving public health outcomes along Ngong Road and the wider Nairobi community. We offer a supportive work environment, continuous learning opportunities, and a chance to make a tangible impact daily.
Key Responsibilities
- Assist pharmacists in dispensing prescription medications accurately and efficiently.
- Manage and organize pharmacy inventory, including stock rotation, ordering, and receiving deliveries.
- Provide exceptional customer service, addressing inquiries, and directing patients to appropriate healthcare products.
- Process sales transactions, handle cash, and maintain accurate records.
- Maintain cleanliness and organization of the pharmacy premises, adhering to all health and safety regulations.
- Prepare medication labels and packaging under the supervision of a pharmacist.
- Educate patients on proper medication usage, storage, and potential side effects.
- Handle patient queries and concerns with professionalism and discretion, escalating complex issues to the pharmacist.
- Support the pharmacist in administrative tasks and record-keeping.
Required Skills
- Certificate or Diploma in Pharmacy Technology or a related medical field.
- At least 12 months of experience working in a pharmacy or healthcare setting.
- Proficiency in basic computer applications and pharmacy software.
- Excellent communication and interpersonal skills in English and Kiswahili.
- Strong attention to detail and accuracy.
- Ability to work effectively in a team-oriented environment.
- Demonstrated ability to handle confidential patient information with discretion.
Preferred Qualifications
- Previous experience with a pharmacy management system.
- First Aid and CPR certification.
- Knowledge of common pharmaceutical products and medical terminology.
- Experience in customer service roles within a retail environment.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health insurance coverage.
- Paid time off and sick leave.
- Opportunities for professional development and career advancement.
- Employee discounts on pharmacy products.
- Supportive and collaborative work environment.
- Flexible scheduling options for part-time roles.
How to Apply
Interested candidates who meet the qualifications are encouraged to apply by clicking on the application link below. Please ensure your CV and cover letter highlight your relevant experience and why you are a great fit for Goodlife Pharmacy. Only shortlisted candidates will be contacted for an interview.