About Company
Econet Wireless Zimbabwe is a leading telecommunications company in Zimbabwe, offering a comprehensive range of mobile and fixed-line telecommunications services including voice, data, and internet. As pioneers in innovation, we continuously strive to connect communities, empower businesses, and drive digital transformation across the nation. Our commitment extends beyond providing services; we are dedicated to fostering a work environment that encourages growth, innovation, and impactful contributions. With a strong presence in every corner of Zimbabwe, including Mutare, we are proud to be a pivotal part of the country’s digital future, and we are looking for passionate individuals to join our dynamic team.
Job Description
We are seeking a dedicated and technically proficient Full-Time IT Systems Technician to join our team in Mutare, Manicaland Province. This role is crucial for ensuring the smooth and efficient operation of our IT infrastructure, providing essential support to our internal users, and maintaining the reliability and security of our systems. The ideal candidate will possess a strong foundational knowledge of IT systems, networks, and hardware, coupled with excellent problem-solving abilities and a customer-centric approach. While this is an on-site position, we offer flexible hours to accommodate work-life balance, allowing you to manage your schedule effectively while meeting our operational needs.
In this role, you will be the frontline support for IT-related issues, from troubleshooting software glitches to performing hardware installations and network diagnostics. You will be responsible for the proactive maintenance of our IT assets, ensuring optimal performance and minimal downtime. Beyond technical expertise, we value an individual who is eager to learn, adaptable to new technologies, and capable of clear and concise communication. This position offers a fantastic opportunity to work within a leading telecommunications company, contributing to critical infrastructure and gaining exposure to a wide array of cutting-edge technologies. If you are a proactive troubleshooter with a passion for IT and a desire to contribute to a thriving organization, we encourage you to apply and become a key part of our Mutare team.
Key Responsibilities
- Provide first and second-level technical support for hardware, software, and network-related issues to internal users.
- Install, configure, and maintain computer systems, network devices, and peripherals.
- Perform routine system checks, updates, and preventative maintenance to ensure optimal performance and security.
- Troubleshoot and resolve network connectivity problems, including LAN/WAN issues.
- Assist in the deployment of new IT infrastructure projects and system upgrades.
- Maintain accurate inventory of IT assets and comprehensive documentation of IT processes and solutions.
- Collaborate with senior IT staff and other departments to ensure seamless IT operations and user satisfaction.
- Ensure compliance with company IT policies, security protocols, and data protection regulations.
Required Skills
- Proficiency in Windows operating systems (Windows 10/11, Server OS)
- Strong understanding of TCP/IP networking, routing, and switching fundamentals
- Experience with hardware installation, troubleshooting, and repair (PCs, laptops, printers)
- Knowledge of common office software (Microsoft 365, Google Workspace)
- Basic understanding of IT security principles and best practices
- Excellent problem-solving and analytical skills
- Strong verbal and written communication abilities
Preferred Qualifications
- Relevant IT certification (e.g., CompTIA A+, Network+, Microsoft Certified Professional)
- A Diploma or Degree in Information Technology, Computer Science, or a related field
- Experience with Active Directory and user account management
- Familiarity with virtualization technologies (e.g., VMware, Hyper-V)
- Knowledge of telecommunications systems and related IT infrastructure
Perks & Benefits
- Competitive monthly salary
- Comprehensive health and medical aid benefits
- Paid annual leave and public holidays
- Opportunities for professional development and training
- Employee wellness programs
- Dynamic and supportive work environment
- Contribution to a leading national telecommunications provider
How to Apply
To apply for this exciting opportunity, please click on the application link below. Ensure your resume and cover letter clearly highlight your relevant experience and why you are a great fit for Econet Wireless Zimbabwe. We look forward to receiving your application!