About Company
Are you a seasoned hospitality professional seeking a dynamic environment where your coordination skills truly shine? Career.zycto represents a diverse portfolio of premier venues across Port Lincoln, committed to delivering unforgettable event experiences. We understand the unique demands of banquet services and empower our team members with the autonomy and support needed to excel. For a Banquet Service Coordinator, this means a vibrant setting to orchestrate seamless events, work with passionate teams, and grow professionally within a company that values both client satisfaction and employee well-being. Join us and help craft extraordinary moments.
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Job Description
Career.zycto is seeking a highly organized, enthusiastic, and customer-focused Banquet Service Coordinator to join our vibrant team in Port Lincoln, South Australia. This pivotal role is perfect for an individual who thrives in a fast-paced environment and possesses a natural flair for orchestrating memorable events. As a Banquet Service Coordinator, you will be instrumental in the meticulous planning and flawless execution of a diverse range of functions, from intimate corporate gatherings to grand weddings and festive celebrations.
Your primary mission will be to serve as the central point of contact between clients, internal culinary teams, service staff, and external vendors, ensuring every detail aligns with the client’s vision and our high standards of excellence. You’ll be responsible for transforming concepts into reality, managing event logistics, and providing exceptional service that consistently exceeds expectations. This role offers flexible scheduling options to accommodate the dynamic nature of event planning, allowing for a better work-life balance while still delivering outstanding results.
We are looking for someone with a proactive approach, exceptional problem-solving abilities, and a genuine passion for hospitality. If you are adept at managing multiple projects concurrently, possess superb communication skills, and are driven by the satisfaction of seeing a successful event come to life, then this could be your next career move. Become a vital part of a team that prides itself on creating unforgettable experiences for our clients and their guests, fostering an atmosphere of professionalism, creativity, and mutual respect.
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Key Responsibilities
- Serve as the primary client contact from initial inquiry through to post-event follow-up, ensuring clear communication and client satisfaction.
- Coordinate all operational aspects of banquet events, including scheduling, staffing requirements, room setups, catering orders, and equipment rentals.
- Develop detailed event orders (BEOs) and communicate specific requirements to all relevant departments (kitchen, service, audiovisual, etc.).
- Conduct pre-event briefings with service staff to ensure a comprehensive understanding of event timelines, guest expectations, and service standards.
- Oversee event execution on-site, troubleshooting any issues that arise and making real-time decisions to maintain seamless operations.
- Manage and maintain banquet inventory, including linens, china, glassware, and flatware, ensuring proper stock levels and cleanliness.
- Process client payments, manage budgets, and ensure accurate billing for all services rendered.
- Gather client feedback post-event to identify areas for improvement and uphold service quality.
- Collaborate with sales and marketing teams to promote banquet services and contribute to achieving revenue targets.
- Adhere to all health, safety, and hygiene regulations, ensuring a safe environment for guests and staff.
Required Skills
- Minimum 3 years of experience in banquet coordination, event planning, or a similar role within a hotel or venue setting.
- Demonstrated ability to manage multiple projects and deadlines in a fast-paced environment.
- Exceptional organizational and time management skills.
- Strong interpersonal and communication skills, both written and verbal.
- Proficiency in event management software (e.g., Caterease, Tripleseat) and Microsoft Office Suite.
- Proven ability to work independently and as part of a diverse team.
- A keen eye for detail and a commitment to high standards of service excellence.
- Availability to work flexible hours, including evenings, weekends, and holidays as dictated by event schedules.
Preferred Qualifications
- Relevant diploma or degree in Hospitality Management, Event Planning, or a related field.
- Experience with AV equipment setup and basic troubleshooting.
- Current RSA (Responsible Service of Alcohol) certificate.
- First Aid certification.
Perks & Benefits
- Flexible scheduling options to support work-life balance.
- Competitive salary package commensurate with experience.
- Opportunities for professional development and career advancement.
- A supportive and collaborative team environment.
- Staff discounts on F&B and venue services.
- Access to a network of premium event venues.
- Employer-contributed superannuation.
- Regular team-building activities and social events.
How to Apply
If you are ready to bring your passion for events and exceptional organizational skills to a dynamic team, we encourage you to apply. Please click on the application link below to submit your resume and a cover letter outlining your relevant experience and why you are the ideal candidate for this role. We look forward to hearing from you!
