About Company
Career.zycto stands as a pivotal force in bridging exceptional talent with leading hospitality establishments across Australia. We’re not just a recruitment agency; we’re career architects, dedicated to fostering environments where professionals thrive. For a restaurant shift manager, this means connecting you with roles that offer real growth, supportive teams, and a vibrant workplace where your leadership makes an immediate impact. We believe in nurturing potential, ensuring every placement isn’t just a job, but a strategic step forward in your professional journey within the dynamic world of food service. Partner with us and shape your hospitality future.
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Job Description
As a Restaurant Shift Manager with Career.zycto, you’ll be joining a vibrant and growing hospitality team located in the heart of Invermay, Launceston. This pivotal full-time role offers an exciting opportunity for an experienced, passionate, and dedicated individual to take charge of daily operations, ensuring every shift runs seamlessly and delivers an outstanding experience for our valued guests. We are seeking a proactive leader who can inspire a team, uphold our high standards of service and quality, and contribute to a positive and productive work environment.
Your day-to-day will involve a dynamic mix of operational management and team leadership. You will be instrumental in overseeing all aspects of the restaurant during your designated shifts, from opening and closing procedures to managing front-of-house and back-of-house coordination. This includes supervising staff, ensuring efficient workflow, handling guest inquiries and feedback with professionalism, and maintaining impeccable standards of cleanliness and hygiene. We pride ourselves on a culture of excellence, where guest satisfaction is paramount, and you will play a key role in bringing this to life.
Beyond operational duties, this role is about people. You will be responsible for mentoring and motivating your team, fostering a collaborative atmosphere, and conducting on-the-job training to enhance their skills and service delivery. Your ability to lead by example, coupled with excellent communication skills, will be crucial in building a cohesive and high-performing team. Furthermore, you will manage inventory, oversee cash handling procedures, and ensure compliance with all health and safety regulations, contributing directly to the financial success and operational integrity of the establishment.
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Career.zycto is committed to connecting talent with opportunities where they can truly shine. We are looking for someone who not only possesses the required technical skills but also embodies a genuine passion for hospitality, a strong work ethic, and a desire to grow within the industry. If you are ready to elevate your career, lead a fantastic team, and contribute to a beloved dining experience in Invermay, we encourage you to apply. This is more than just a job; it’s a chance to make a tangible impact and develop your leadership potential in a supportive and fast-paced environment.
Key Responsibilities
- Manage and oversee all restaurant operations during assigned shifts, ensuring smooth service flow.
- Supervise, train, and motivate front-of-house and back-of-house staff to deliver exceptional guest experiences.
- Ensure compliance with all food safety, hygiene, and workplace health and safety standards.
- Handle guest complaints and feedback promptly and professionally, resolving issues to ensure satisfaction.
- Oversee cash handling procedures, including till reconciliation and end-of-shift reporting.
- Monitor inventory levels for food, beverages, and supplies, placing orders as needed to prevent shortages.
- Conduct opening and closing procedures, including securing the premises and preparing for the next shift.
- Maintain high standards of cleanliness, organisation, and presentation throughout the restaurant.
- Collaborate with the Restaurant Manager to achieve operational goals and enhance overall efficiency.
- Contribute to staff scheduling and performance evaluations when required.
Required Skills
- Proven experience in a supervisory or management role within a restaurant or hospitality setting.
- Strong leadership and team-building skills with the ability to motivate and train staff.
- Excellent communication and interpersonal abilities, fluent in English.
- Solid understanding of restaurant operations, including POS systems and inventory management.
- Demonstrated commitment to exceptional customer service.
- Ability to work effectively in a fast-paced environment and handle challenging situations calmly.
- Current RSA (Responsible Service of Alcohol) certification or willingness to obtain.
- Knowledge of food safety regulations and best practices.
Preferred Qualifications
- Diploma or Certificate IV in Hospitality Management.
- Experience with specific restaurant management software.
- Previous experience working in a busy, high-volume restaurant.
- First Aid certification.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Opportunities for professional development and career advancement.
- A supportive and dynamic work environment.
- Generous staff discounts on food and beverages.
- Flexible scheduling to support work-life balance.
- Access to ongoing training and industry workshops.
- Be part of a growing company with a strong culture of excellence.
How to Apply
Ready to take the next step in your hospitality career? We encourage all qualified candidates to click on the link below to submit their application, including a resume and cover letter detailing your relevant experience and why you are a perfect fit for this role. We look forward to reviewing your application!
