About Company
Ready to kickstart your career in customer service? Career.zycto provides a vibrant, supportive environment where your voice truly makes a difference. We empower our team members to excel, connecting with customers to solve problems and build lasting relationships. If you thrive on positive interactions and continuous learning, you’ll find an ideal platform for growth and professional development with us. Join a team dedicated to excellence and making every customer experience outstanding.
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Job Description
Are you a natural communicator with a passion for helping people? Career.zycto is seeking a dedicated and enthusiastic Call Support Officer – Customer Service Representative (CSR) to join our dynamic team in Agege. This pivotal role involves being the first point of contact for our valued customers, providing exceptional support, resolving inquiries, and ensuring a positive brand experience with every interaction.
In this role, you will be responsible for handling inbound and outbound calls, addressing customer concerns, providing information about our products/services, and guiding customers through various processes. We are looking for an individual who can maintain a professional and empathetic demeanor, even when faced with challenging situations. Your ability to listen attentively, think critically, and communicate solutions clearly will be crucial to your success.
Career.zycto prides itself on fostering a supportive and collaborative work environment where every team member is valued. We believe in investing in our employees’ growth, offering continuous training and development opportunities to help you master your skills and advance your career within the company. This isn’t just a job; it’s a chance to build a rewarding career where you can make a tangible impact on customer satisfaction and contribute to the company’s reputation for outstanding service. If you are eager to learn, adaptable, and committed to delivering excellence, we encourage you to apply and become a part of our growing family. Join us and help shape the future of customer experience.
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Key Responsibilities
- Handle inbound and outbound calls in a professional and courteous manner.
- Address customer inquiries, provide accurate information, and resolve issues promptly.
- Document all customer interactions and resolutions accurately in the CRM system.
- Escalate complex issues to appropriate departments for further investigation and resolution.
- Maintain a high level of customer satisfaction by ensuring a positive and engaging experience.
- Adhere to company policies, procedures, and service standards.
- Provide feedback on customer issues and suggestions for service improvement.
- Participate in ongoing training and development programs to enhance product knowledge and service skills.
Required Skills
- Excellent verbal and written communication skills in English.
- Strong interpersonal and active listening skills.
- Ability to empathize with customers and maintain a positive attitude.
- Proficiency in using basic computer applications and navigating multiple systems.
- Ability to work effectively in a fast-paced and dynamic environment.
- Strong problem-solving abilities and attention to detail.
Preferred Qualifications
- Previous experience in a customer service or call center role.
- Familiarity with CRM software (e.g., Salesforce, Zendesk).
- Ability to speak multiple local languages (e.g., Yoruba, Igbo, Hausa).
- A diploma or degree in any relevant field.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health benefits package.
- Opportunities for professional growth and career advancement.
- Regular training and development programs.
- A supportive and friendly work environment.
- Employee recognition programs.
- Paid time off and holidays.
How to Apply
To seize this exciting opportunity and embark on a fulfilling career with Career.zycto, please click on the application link below. We look forward to reviewing your application!
