About Company
Are you ready to be the welcoming face and efficient backbone of a bustling medical environment? At Career.zycto, we believe exceptional patient care starts with an outstanding team. We’re building a supportive, collaborative culture where your contributions truly matter. Join us and contribute to a team dedicated to making a positive impact on community health. We foster professional growth and value every team member’s role in delivering seamless, compassionate service. Career.zycto is where your passion for organisation and patient interaction can truly thrive, providing essential support in a dynamic healthcare setting in Broken Hill.
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Job Description
Career.zycto is seeking a dedicated and professional Full-Time Medical Clinic Receptionist to join our vibrant team in the heart of Broken Hill CBD. This pivotal role is perfect for an individual who thrives in a fast-paced environment and possesses an unwavering commitment to patient care and administrative excellence. As the first point of contact for our patients, you will be instrumental in creating a positive and welcoming experience, ensuring the smooth and efficient operation of our clinic’s front desk.
Your day will be dynamic, encompassing a wide range of administrative and patient-focused duties. You will manage incoming calls with professionalism and empathy, expertly schedule appointments, and maintain comprehensive patient records with meticulous attention to detail and confidentiality. Beyond the administrative tasks, you will play a crucial role in supporting our medical practitioners, ensuring they have the necessary information and a well-organised environment to provide optimal care. This position offers a unique opportunity to be at the forefront of community health, working alongside a supportive team dedicated to delivering high-quality medical services to the Broken Hill community.
We are looking for someone who is not only proficient in administrative duties but also genuinely compassionate and possesses exceptional interpersonal skills. Your ability to communicate clearly, resolve patient inquiries with tact, and maintain composure under pressure will be key to your success. If you are passionate about making a difference in people’s lives through exceptional service and organisational prowess, and you’re eager to grow your career within a supportive healthcare setting, we encourage you to apply. This role offers stability, opportunities for professional development, and the chance to contribute significantly to the health and well-being of our community.
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Key Responsibilities
- Greet patients and visitors warmly, managing check-ins and check-outs efficiently.
- Schedule and confirm patient appointments, managing the appointment book and optimising clinic flow.
- Answer incoming calls, triage inquiries, and direct them to the appropriate medical staff or department.
- Process patient registrations, update personal and medical information accurately in the electronic health record system.
- Manage patient billing, process payments, and handle Medicare/private health insurance claims.
- Maintain the waiting room and reception area, ensuring cleanliness and a welcoming atmosphere.
- Handle incoming and outgoing mail, faxes, and emails with promptness and discretion.
- Provide administrative support to doctors and nurses, including preparing patient charts and coordinating referrals.
- Ensure strict adherence to patient confidentiality (privacy laws) and clinic protocols.
- Assist with inventory management of office supplies and medical forms.
Required Skills
- Proven experience in a customer service or administrative role, preferably within a medical or healthcare setting.
- Exceptional verbal and written communication skills with a professional and empathetic approach.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and strong computer literacy.
- Excellent organisational and time management skills, with the ability to multitask effectively.
- High level of attention to detail and accuracy in data entry and record-keeping.
- Ability to maintain composure and professional demeanour in a fast-paced environment.
- Strong problem-solving skills and initiative.
Preferred Qualifications
- Previous experience with medical practice management software (e.g., MedicalDirector, Best Practice).
- Knowledge of medical terminology and billing procedures (Medicare, private health funds).
- Relevant certificate or diploma in Medical Administration or Business Administration.
- Current First Aid and CPR certification.
Perks & Benefits
- Competitive salary package commensurate with experience.
- Supportive and collaborative team environment.
- Opportunities for professional development and continuous learning.
- Generous paid leave and sick leave provisions.
- Direct contribution to community health and well-being.
- Access to employee assistance programs.
How to Apply
Eager to make a real impact in a community-focused medical clinic? We invite you to apply by clicking on the application link below. Please ensure your resume highlights your relevant experience and skills. We look forward to reviewing your application!
