About Company
Looking to make a tangible impact on public transport safety and efficiency? Career.zycto is a dynamic recruitment partner specializing in connecting dedicated professionals with leading roles across the transport sector. We understand the critical importance of ensuring a smooth and secure travel experience for passengers. For a Ticket Inspector, joining through Career.zycto means becoming part of a vital team committed to upholding service standards and maintaining fare integrity. We foster environments where vigilance, fairness, and excellent customer service are highly valued, providing consistent support and development opportunities for those dedicated to a career in public services.
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Job Description
Join a dedicated team committed to maintaining the integrity and efficiency of public transport services in Shirehampton, Bristol, and surrounding areas. As a Ticket Inspector, you will play a crucial role in ensuring that all passengers travel with valid tickets or passes, contributing significantly to the fair operation and financial sustainability of our transport network. This isn’t just about checking tickets; it’s about being a visible and reassuring presence, providing assistance and information to the public, and upholding the high standards of customer service expected by commuters.
You will be responsible for patrolling various transport routes, including bus services and potentially light rail or ferry links operating within the Bristol area, engaging with passengers in a professional and courteous manner. Your keen eye for detail will be essential in identifying fraudulent travel documents or fare evasion, always adhering to company policies and legal guidelines. Beyond enforcement, you will act as a frontline representative, helping passengers with journey planning, service updates, and general enquiries, ensuring a positive travel experience for everyone.
This demanding yet rewarding role requires individuals with excellent communication skills, a firm but fair approach, and the ability to handle challenging situations with diplomacy and calm. You will be trained to understand complex fare structures and ticketing systems, as well as de-escalation techniques. The work involves being outdoors in all weather conditions and requires flexibility to cover various shifts, including evenings, weekends, and public holidays, reflecting the 24/7 nature of public transport. If you are a proactive, customer-focused individual with a strong sense of responsibility and a commitment to public service, we encourage you to apply. This is an opportunity to contribute directly to the smooth running of essential community services, ensuring fairness for all passengers and the continued investment in our public transport infrastructure.
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Key Responsibilities
- Conduct regular ticket and pass inspections on public transport services (buses, trams, etc.) across the Shirehampton, Bristol network.
- Verify the validity of travel documents, ensuring passengers hold appropriate tickets or passes for their journey.
- Issue penalty fares or report instances of fare evasion in accordance with company policy and legal procedures.
- Provide excellent customer service, assisting passengers with journey information, directions, and general enquiries.
- Act as a visible deterrent against antisocial behaviour and contribute to a safe and secure travel environment for all passengers.
- Handle challenging situations and passenger disputes calmly and professionally, following established de-escalation protocols.
- Accurately complete all necessary paperwork and incident reports related to inspections and enforcement.
- Operate and maintain handheld ticket validation devices and other relevant equipment.
- Stay updated on all fare structures, ticketing products, service changes, and company policies.
- Collaborate with security personnel, operations teams, and local authorities as required.
Required Skills
- Proven customer service experience, ideally in a public-facing role.
- Excellent verbal communication and interpersonal skills.
- Ability to maintain composure and professional conduct in challenging situations.
- Strong attention to detail and observational skills.
- Ability to work independently and as part of a team.
- Basic IT literacy for operating handheld devices and completing reports.
- A firm understanding of the importance of rules and regulations.
- Must be physically fit and able to stand, walk, and be mobile for extended periods in various weather conditions.
- Eligibility to work in the UK.
Preferred Qualifications
- Previous experience in a security, enforcement, or public transport role.
- Knowledge of local transport networks and fare zones in Bristol.
- Conflict resolution or de-escalation training.
- Proficiency in additional languages is a plus.
- A valid UK driving license.
Perks & Benefits
- Competitive salary with opportunities for overtime.
- Comprehensive training program on ticketing systems and enforcement procedures.
- Pension scheme contributions.
- Generous holiday allowance.
- Free or discounted public transport travel within the network.
- Employee assistance program.
- Opportunities for career development and advancement within the transport sector.
- Uniform provided.
How to Apply
Interested candidates are invited to submit their application by clicking the link below. Please ensure your CV highlights relevant experience in customer service, enforcement, or public-facing roles.
