About Company
Are you eager to kickstart your career in a dynamic, customer-centric environment? Career.zycto connects ambitious individuals with leading organizations, and we’re currently partnering with a prominent telecoms brand that values exceptional customer experiences. We champion growth and provide pathways for entry-level professionals to thrive, ensuring you receive the support and training needed to excel. Joining our partner’s team means becoming part of a forward-thinking network committed to innovation and service excellence. This is an unparalleled opportunity for a junior call centre agent to make a tangible impact and develop invaluable skills within a supportive framework.
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Job Description
We are seeking enthusiastic and motivated Junior Call Centre Agents to join the vibrant team of a leading telecommunications brand in Akoka, Shomolu. This is an excellent opportunity for individuals passionate about customer service and looking to build a career in the dynamic telecoms industry. As a Junior Call Centre Agent, you will be the first point of contact for customers, providing essential support, resolving queries, and ensuring a positive brand experience. You will handle inbound and outbound calls, assist with service activations, troubleshoot basic technical issues, and provide information on products and promotions. This role requires excellent communication skills, a patient and empathetic approach, and the ability to work effectively in a fast-paced environment. Comprehensive training will be provided to ensure you are well-equipped to assist our valued customers effectively. If you are a proactive problem-solver with a knack for connecting with people, we encourage you to apply and become a vital part of our client’s customer service success story.
Key Responsibilities
- Handle a high volume of inbound and outbound customer calls in a timely and professional manner.
- Identify customer needs, clarify information, research every issue, and provide solutions or alternatives.
- Build sustainable relationships and engage customers by taking the extra mile.
- Keep records of all conversations in our call centre database in a comprehensible way.
- Process service requests, activations, upgrades, and other customer account changes.
- Provide accurate information about telecommunication products, services, and promotions.
- Resolve customer complaints, providing appropriate solutions and alternatives within set time limits.
- Escalate unresolved issues to appropriate internal departments when necessary.
- Follow communication scripts when handling different topics.
- Meet personal/team qualitative and quantitative targets.
Required Skills
- Strong verbal communication skills in English.
- Active listening and excellent interpersonal skills.
- Ability to multi-task, set priorities, and manage time effectively.
- Basic computer literacy and ability to navigate CRM software.
- Problem-solving aptitude and a customer-centric attitude.
- High school diploma or equivalent.
- Ability to work flexible shifts, including evenings and weekends.
Preferred Qualifications
- Previous experience in a customer service role (e.g., retail, hospitality).
- Familiarity with telecommunication products and services.
- Fluency in additional local languages (e.g., Yoruba, Igbo, Hausa).
- ND/HND/BSc in any discipline.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive training and continuous professional development.
- Opportunity for career growth within the telecoms industry.
- Supportive and collaborative team environment.
- Health and wellness benefits.
- Employee discounts on telecommunication services.
How to Apply
Interested and qualified candidates are encouraged to apply by clicking on the application link below. Please ensure your resume is up-to-date and highlights any relevant customer service experience. We look forward to reviewing your application!
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