About Company
Join Career.zycto, a dynamic force shaping the future of retail by connecting talent with innovative opportunities across Australia. We champion a supportive environment where sales professionals thrive, grow, and make a tangible impact. Our commitment to flexibility and career development ensures that our team members not only meet customer needs but also achieve their personal aspirations. We offer a stimulating atmosphere perfect for retail sales associates looking to hone their skills and advance. Become part of a company that truly values your contribution and invests in your success.
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Job Description
This role as a Retail Sales Associate at Career.zycto offers an exciting opportunity to be the face of our client’s brand in the vibrant West End community of Wangaratta. We are seeking enthusiastic, customer-centric individuals who are passionate about creating memorable shopping experiences and building lasting relationships. As a vital member of the sales team, you will be instrumental in guiding customers through our diverse product offerings, understanding their unique needs, and providing expert advice that leads to successful sales and high satisfaction. Your contribution will directly influence customer loyalty and our client’s market presence.
In this flexible hours position, you’ll engage directly with customers, demonstrating products, processing transactions efficiently, and ensuring the store environment is always welcoming and impeccably maintained. Your ability to communicate effectively, listen actively, and adapt to varying customer preferences will be key to your success, fostering a positive atmosphere for both shoppers and colleagues. We believe that exceptional service goes beyond just a transaction; it’s about anticipating desires, offering creative solutions, and leaving every customer feeling valued, heard, and excited about their purchase. You’ll be empowered to make decisions that enhance the customer journey and contribute to a bustling retail experience.
Career.zycto partners with leading retail brands, meaning you’ll have the chance to work with quality products and be part of a team that prides itself on delivering excellence. This isn’t just a job; it’s a chance to develop your sales acumen, hone your customer service skills, and contribute to a positive, collaborative workplace culture. We value initiative, a proactive approach to learning, and a genuine desire to help others. Our team thrives on shared success and mutual support. If you’re looking for a role where your energy and dedication directly impact business success and customer happiness, and where your flexible availability is embraced, then this is the perfect opportunity for you to shine. We provide comprehensive training to ensure you are confident and capable in all aspects of your role, empowering you to achieve your personal and professional goals within the dynamic retail landscape. Join us and discover a career path where every day brings new opportunities to connect, influence, and inspire within a thriving community.
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Key Responsibilities
- Proactively engage with customers to understand their needs and provide tailored product recommendations.
- Process sales transactions accurately using POS systems and handle cash, credit, and gift card payments.
- Maintain a clean, organized, and visually appealing sales floor, including merchandising and stock replenishment.
- Achieve individual and team sales targets and key performance indicators.
- Educate customers on product features, benefits, and promotions.
- Handle customer inquiries, resolve complaints, and facilitate returns/exchanges professionally.
- Assist with inventory management, including receiving, unpacking, and organizing stock.
- Stay updated on product knowledge, promotions, and store policies.
- Collaborate with team members to ensure a cohesive and positive shopping environment.
Required Skills
- Proven customer service experience, ideally in a retail environment (minimum 6 months).
- Excellent interpersonal and communication skills (verbal and written).
- Strong sales aptitude and a passion for helping customers.
- Ability to work flexible hours, including weekends and public holidays.
- Basic math skills and comfort handling cash transactions.
- Reliability, punctuality, and a strong work ethic.
- Ability to stand for extended periods and lift moderate weights.
Preferred Qualifications
- Previous experience with Point of Sale (POS) systems.
- Familiarity with visual merchandising principles.
- Knowledge of specific product categories (e.g., fashion, electronics, home goods).
- A diploma or certificate in retail, sales, or a related field.
- Second language proficiency.
Perks & Benefits
- Flexible scheduling options to support work-life balance.
- Competitive hourly wage and performance-based incentives.
- Comprehensive training and ongoing professional development.
- Employee discounts on a wide range of products (client-dependent).
- Opportunity to work with a supportive and dynamic team.
- Career growth pathways within the retail industry.
- Access to an employee assistance program.
How to Apply
Ready to kickstart your career in retail? Don’t miss this opportunity to join a fantastic team. Click the link below to submit your application directly. We look forward to reviewing your resume and cover letter, detailing why you’re the perfect fit for Career.zycto.
