About Company
Join Career.zycto, a thriving medical recruitment agency dedicated to connecting top talent with leading healthcare providers across Scotland. We pride ourselves on fostering a supportive and professional environment, valuing every team member’s contribution to our shared success. For a Medical Receptionist, our dynamic office offers an unparalleled opportunity to be the welcoming face of our operations, ensuring seamless client and candidate experiences. Here, your organizational skills and compassionate approach will directly impact our ability to deliver essential services, making Career.zycto an ideal place to grow your career and contribute meaningfully to the medical community.
Job Description
Are you an enthusiastic and highly organised individual with a passion for healthcare administration? Career.zycto is seeking a dedicated Medical Receptionist to join our vibrant team in Kirkliston, Edinburgh, on a full-time basis, with an immediate start available. This pivotal role is perfect for someone who excels in a fast-paced environment, possesses exceptional communication skills, and is committed to providing outstanding administrative support. As the first point of contact for our valued clients and candidates, you will play a crucial role in shaping their experience with us. We are looking for a proactive individual who can manage multiple tasks with precision, maintain confidentiality, and contribute positively to our office atmosphere. If you are eager to apply your skills in a professional medical setting, ensuring smooth daily operations and offering unparalleled service, we invite you to become a key member of the Career.zycto family. We value a meticulous approach to work and a friendly demeanor that puts everyone at ease.
Key Responsibilities
- Greet and welcome patients, clients, and visitors in a professional and friendly manner, managing their check-in and queries efficiently.
- Answer and direct incoming calls, managing appointment bookings, cancellations, and rescheduling with accuracy.
- Manage patient records, including updating personal information, insurance details, and ensuring data accuracy and confidentiality.
- Process patient registrations, referrals, and assist with general administrative tasks such as filing, scanning, and photocopying.
- Handle incoming and outgoing mail, emails, and faxes, ensuring timely distribution and response.
- Maintain the reception area, keeping it tidy, organised, and stocked with necessary forms and information.
- Process payments for services, manage billing inquiries, and maintain accurate financial records.
- Liaise with internal staff and external partners to ensure seamless communication and operational flow.
- Monitor office supplies and place orders when necessary to maintain adequate stock levels.
- Adhere strictly to all clinic policies, procedures, and health and safety regulations, including GDPR compliance.
- Assist with special projects and other duties as assigned by management to support the overall practice operations.
Required Skills
- Proven experience in a reception or administrative role, ideally within a medical or healthcare environment.
- Excellent verbal and written communication skills with a professional and compassionate telephone manner.
- Strong organisational abilities and attention to detail, capable of managing multiple tasks efficiently.
- Proficiency in using Microsoft Office Suite (Word, Excel, Outlook) and comfortable with learning new software.
- Ability to maintain strict confidentiality regarding patient information and sensitive data.
- A proactive and positive attitude with the ability to work effectively both independently and as part of a team.
- Exceptional customer service skills with a patient-centric approach.
Preferred Qualifications
- Previous experience with medical scheduling software (e.g., EMIS Web, Vision, Adastra).
- First Aid certification.
- Knowledge of medical terminology.
- An S/NVQ Level 2 or 3 in Business Administration or a related field.
Perks & Benefits
- Competitive salary package with annual review.
- Generous holiday allowance.
- Pension scheme.
- Opportunities for professional development and continuous learning.
- Supportive and collaborative team environment.
- Convenient location with easy access to public transport.
- Employee assistance program for well-being support.
How to Apply
Eager to make a tangible difference in a dynamic healthcare setting? If you meet the qualifications and are excited by this opportunity, we encourage you to apply immediately. Please click on the application link below to submit your CV and a cover letter outlining your suitability for the Medical Receptionist role at Career.zycto. We look forward to reviewing your application!
