About Company
Are you passionate about creating memorable guest experiences? At Career.zycto, we believe that exceptional hospitality begins with a welcoming smile and impeccable service. We’re a dynamic organization dedicated to fostering talent within the vibrant hospitality sector. Joining us means becoming part of a team where your genuine warmth and efficiency are not just valued, but essential to our success. We manage diverse properties, all committed to delivering outstanding guest satisfaction. If you thrive in a supportive environment focused on continuous improvement and guest delight, Career.zycto is your next destination.
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Job Description
Career.zycto is seeking an enthusiastic and dedicated Hotel Front Desk Clerk to join our friendly team in Warra, Dalby. This is a fantastic opportunity for someone who loves connecting with people and thrives in a dynamic, customer-focused environment. We understand the importance of work-life balance, which is why we are offering flexible hours to suit your lifestyle while ensuring our guests always receive exceptional service. As the first point of contact for our guests, you will be crucial in setting the tone for their stay, creating a welcoming and comfortable atmosphere from the moment they arrive.
In this role, you will manage all aspects of guest reception, from efficient check-ins and check-outs to handling reservations, inquiries, and providing local recommendations. You’ll be a vital resource for guests, assisting them with various requests, resolving any issues promptly and courteously, and ensuring their overall satisfaction. Our ideal candidate is someone with excellent communication skills, a proactive approach to problem-solving, and a genuine desire to go above and beyond for every guest. While previous experience in a hotel or customer service role is highly regarded, we are also eager to train individuals with a positive attitude, strong interpersonal skills, and a commitment to learning.
Join a company that values its employees and the local community. Career.zycto is committed to providing a supportive work environment where you can grow your skills and advance your career in hospitality. If you’re looking for a role where every day brings new interactions, where your contribution truly makes a difference to someone’s travel experience, and where flexibility is a key benefit, we encourage you to apply. We are excited to welcome a new team member who shares our passion for outstanding hospitality.
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Key Responsibilities
- Warmly welcome guests upon arrival, performing efficient check-ins and assigning rooms.
- Process guest check-outs, handling payments and providing accurate billing information.
- Manage incoming reservations via phone, email, and online systems, ensuring accuracy and availability.
- Respond to guest inquiries, provide information about hotel services, local attractions, and directions.
- Address and resolve guest complaints or issues promptly and professionally, escalating when necessary.
- Maintain a clean, organized, and inviting front desk and lobby area.
- Handle incoming calls and correspondence with professionalism and attention to detail.
- Assist with administrative tasks as required, supporting overall hotel operations.
Required Skills
- Exceptional customer service and interpersonal skills
- Strong verbal and written communication abilities
- Proficiency in basic computer systems, including Microsoft Office
- Ability to multi-task and manage time effectively in a fast-paced environment
- High level of attention to detail and accuracy
- Problem-solving capabilities with a calm and courteous demeanor
Preferred Qualifications
- Previous experience with hotel Property Management Systems (PMS)
- Familiarity with the Dalby/Warra region and local attractions
- A certificate or diploma in hospitality or a related field
Perks & Benefits
- Flexible scheduling options to support work-life balance
- Opportunities for professional development and career advancement
- Employee discounts on hotel stays and services
- A supportive and collaborative team environment
- Direct engagement with a vibrant local community
How to Apply
To apply for this exciting opportunity, please click on the application link below. We look forward to reviewing your application and potentially welcoming you to our team at Career.zycto.
