About Company
Ready to launch your career in IT? Career.zycto is a forward-thinking consultancy deeply embedded in the digital transformation landscape. We empower businesses with robust technological solutions and unwavering support. Joining our team means stepping into an environment where your potential is recognized, and your professional growth is actively nurtured. We pride ourselves on a collaborative culture, offering comprehensive training and mentorship, making us the ideal launchpad for an ambitious entry-level IT Support Technician eager to make a tangible impact and build a strong foundation in tech.
Job Description
Career.zycto is actively seeking a highly motivated and enthusiastic Entry Level IT Support Technician to join our dynamic team in Fallowfield, Manchester. This is an incredible opportunity for someone passionate about technology to kickstart their career in a supportive and challenging environment. As an integral part of our IT support team, you will be the first point of contact for our clients, providing crucial technical assistance and ensuring their systems run smoothly. We are looking for an individual with a foundational understanding of IT principles, excellent problem-solving skills, and a strong desire to learn and grow within the tech industry. You will gain hands-on experience with a wide range of hardware, software, and network issues, learning directly from experienced professionals. If you are a proactive individual who thrives on helping others and possesses a natural curiosity for technology, this role offers the perfect platform to develop your expertise and contribute to a company that values innovation and client satisfaction. This full-time position promises a robust learning curve and a clear path for professional development.
Key Responsibilities
- Provide first-line technical support to clients via phone, email, and in-person, resolving issues promptly and efficiently.
- Log, prioritize, and manage support requests using our ticketing system, ensuring accurate documentation of all interactions.
- Troubleshoot and resolve hardware, software, and network connectivity issues for desktops, laptops, mobile devices, and peripherals.
- Assist with the setup, configuration, and maintenance of IT equipment and user accounts.
- Escalate complex technical problems to senior technicians or specialized teams when necessary.
- Perform routine system checks and preventative maintenance to ensure optimal performance.
- Assist in maintaining IT inventory and asset management records.
- Contribute to the creation and maintenance of technical documentation and user guides.
- Continuously learn and stay updated with new technologies and best practices in IT support.
Required Skills
- Basic knowledge of Windows operating systems (Windows 10/11)
- Understanding of fundamental networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with Microsoft Office Suite (Word, Excel, Outlook)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Ability to work independently and as part of a team
- Customer-focused attitude with a commitment to providing excellent service
Preferred Qualifications
- A-Levels or equivalent in a technology-related field
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified Fundamentals)
- Experience with remote support tools
- Knowledge of ITIL best practices
Perks & Benefits
- Comprehensive training and mentorship program
- Opportunities for professional development and certifications
- 25 days annual leave plus bank holidays
- Company pension scheme
- Modern and collaborative office environment
- Regular team social events
- Free on-site parking
- Employee assistance program
How to Apply
Eager to launch your IT career with us? To apply for this exciting opportunity, please click on the application link below. We look forward to reviewing your application and learning how your skills and passion align with Career.zycto’s mission. Please ensure your CV highlights any relevant experience or coursework.
