About Company
Are you ready to make a tangible impact and grow your customer service career? Career.zycto empowers individuals to thrive in a supportive and dynamic environment. We pride ourselves on fostering a culture of continuous learning and excellence, where every interaction counts. As a vital link between our clients and their customers, you’ll find meaningful work that directly contributes to positive outcomes. Join a team where your empathy, communication skills, and dedication are not just valued, but celebrated, paving the way for your professional advancement within a company genuinely invested in your success.
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Job Description
Career.zycto is urgently seeking highly motivated and empathetic Call Centre Agents to join our dynamic team in Charters Towers. This is an immediate hire opportunity for individuals passionate about delivering exceptional customer service and making a real difference in people’s lives. As the first point of contact for our valued clients, you will play a crucial role in shaping their experience, addressing inquiries, resolving issues, and providing accurate information with professionalism and efficiency.
In this fast-paced and rewarding role, you will be responsible for handling a high volume of inbound and outbound calls, demonstrating outstanding active listening skills, and translating complex information into clear, understandable language. We are looking for individuals who can think on their feet, possess a natural ability to de-escalate challenging situations, and maintain a positive and patient demeanor under pressure. Your ability to navigate various customer relationship management (CRM) systems and internal databases will be key to your success, ensuring every customer interaction is meticulously documented and followed up on.
We understand that joining a new team can be daunting, which is why Career.zycto provides comprehensive, ongoing training and a supportive work environment designed to help you excel. You’ll be equipped with all the tools and knowledge necessary to confidently assist our diverse customer base. This is more than just a job; it’s an opportunity to build a career in customer service, develop invaluable transferable skills, and grow within a company that values its employees. If you are a problem-solver at heart, thrive in a collaborative setting, and are eager to embark on a fulfilling career journey, we encourage you to apply today and become an integral part of our Charters Towers team.
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Key Responsibilities
- Manage a high volume of inbound and outbound customer calls in a timely and professional manner.
- Identify customers' needs, clarify information, research every issue, and provide solutions or alternatives.
- Build sustainable relationships and engage customers by taking the extra mile.
- Keep records of all conversations in our call centre database in a comprehensible way.
- Meet personal/team qualitative and quantitative targets.
- Follow communication scripts when handling different topics.
- Refer unresolved customer grievances to designated departments for further investigation.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Participate in ongoing training and development programs to enhance skills and knowledge.
Required Skills
- Excellent verbal and written communication skills.
- Proven ability to actively listen and empathetically respond to customer inquiries.
- Strong problem-solving abilities and a proactive approach to issue resolution.
- Proficiency in using CRM systems and comfortable with standard office software.
- Ability to multi-task, set priorities, and manage time effectively.
- High school diploma or equivalent.
- Resilience and adaptability in a fast-paced environment.
Preferred Qualifications
- Previous experience in a call centre or customer service role (at least 6 months).
- Familiarity with telecommunications or financial services industry.
- Ability to speak multiple languages is a plus.
- Associate’s degree or higher in a relevant field.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health and wellness benefits.
- Paid time off and holiday pay.
- Extensive initial training and ongoing professional development opportunities.
- Supportive team environment and mentorship programs.
- Opportunities for career advancement within the company.
- Modern, comfortable office facilities in Charters Towers CBD.
How to Apply
Eager to make a difference? Click on the application link below to submit your resume and cover letter directly. Please ensure your application highlights your customer service experience and why you are the ideal candidate for an immediate hire role with Career.zycto. We look forward to reviewing your application!
