About Company
Seeking a dynamic role where your voice truly matters? At Career.zycto, we empower individuals to shape their professional journey while delivering exceptional service. As a cutting-edge platform dedicated to connecting talent with opportunity, we champion flexibility and growth. For an online customer agent, this means a supportive environment, innovative tools, and the chance to directly impact customer satisfaction from anywhere. We value clear communication and a proactive approach, providing the resources you need to excel and advance your career in a remote setting. Join us to redefine customer service on your own terms and thrive.
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Job Description
Are you a natural communicator with a passion for helping others and a desire for flexible work arrangements? Career.zycto is actively seeking dedicated and empathetic Online Customer Agents to join our growing remote team. This is an incredible opportunity to make a tangible difference in customers’ lives while enjoying the freedom and convenience of working from your home in Marrupa Sede, Marrupa. In this vital role, you will be the first point of contact for our diverse customer base, providing top-notch support via chat, email, and occasionally social media platforms. We pride ourselves on creating a seamless and positive experience for every interaction, and you will be at the forefront of this mission.
At Career.zycto, we understand that life outside of work is just as important as your professional endeavors. That’s why we offer truly flexible schedules designed to fit your lifestyle, allowing you to achieve work-life balance without compromising your career aspirations. You will be empowered with comprehensive training and cutting-edge tools to confidently address customer inquiries, troubleshoot issues, and provide accurate information. Our collaborative team environment, even in a remote setting, ensures you always have support and opportunities for continuous learning and professional growth. If you are detail-oriented, possess excellent problem-solving skills, and thrive in a fast-paced yet supportive virtual workplace, we encourage you to apply. Join Career.zycto and become a crucial part of a company that values your contribution and invests in your success, all while working from the comfort of your own space.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via live chat, email, and social media platforms.
- Provide accurate information and guidance regarding products, services, and company policies.
- Troubleshoot and resolve customer issues, complaints, and technical problems efficiently and empathetically.
- Document all customer interactions and resolutions accurately in the CRM system.
- Escalate complex issues to the appropriate internal teams when necessary, ensuring timely follow-up.
- Maintain a high level of customer satisfaction through positive and proactive communication.
- Adhere to company guidelines and quality standards in all customer interactions.
- Actively participate in ongoing training and team meetings to enhance skills and knowledge.
Required Skills
- Excellent written communication skills in English and Portuguese.
- Strong active listening and problem-solving abilities.
- Proficiency in using computers and navigating various software applications.
- Ability to work independently and manage time effectively in a remote environment.
- High level of empathy, patience, and a positive customer-centric attitude.
- Reliable internet connection and a dedicated quiet workspace.
Preferred Qualifications
- Previous experience in an online customer service or call center role.
- Familiarity with CRM software (e.g., Zendesk, Salesforce Service Cloud).
- Ability to communicate in other local languages (e.g., Makhuwa) is a plus.
- Experience working in a remote or virtual team setting.
Perks & Benefits
- Flexible work schedules tailored to your lifestyle.
- Fully remote work opportunity, saving commute time and costs.
- Comprehensive paid training and ongoing professional development.
- Supportive and collaborative virtual team environment.
- Opportunities for career advancement within a growing company.
- Competitive salary package.
- Access to modern tools and technology for efficient work.
How to Apply
Ready to bring your customer service expertise to a flexible, remote role? We invite you to apply by clicking on the application link below. Please ensure your resume highlights your communication skills and any relevant experience. We look forward to reviewing your application!
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