About Company
Macdee Mobile Repair Centre has been a trusted name in electronics repair across Zimbabwe for over a decade. We pride ourselves on delivering exceptional service, rapid turnaround times, and expert solutions for a wide range of mobile devices, including smartphones, tablets, and smartwatches. Our commitment to quality, customer satisfaction, and continuous technical training has established us as a leader in the device repair industry. We foster a dynamic and supportive work environment where technicians can thrive, expand their skills, and contribute to keeping our community connected. As we expand our operations, we are seeking a skilled Mobile Device Repair Technician to join our growing team in Ruwa, bringing our reliable services closer to more customers and strengthening our presence in the broader Harare Province.
Job Description
Are you a highly skilled and passionate mobile device repair technician looking to make a significant impact? Macdee Mobile Repair Centre is seeking a dedicated and experienced technician to join our expanding team in Ruwa, Harare Province. In this crucial role, you will be responsible for diagnosing, troubleshooting, and repairing a wide array of mobile devices, including various smartphone brands (Apple, Samsung, Huawei, etc.), tablets, and other portable electronic gadgets. This position demands a keen eye for detail, advanced technical proficiency, and a strong commitment to delivering high-quality repairs that meet our stringent standards. You will work in a fast-paced environment, interacting directly with customers, providing clear explanations of repair processes, and ensuring their devices are returned in optimal working condition. We are looking for someone who is not only adept at technical repairs but also possesses excellent problem-solving abilities and a strong customer service orientation. If you thrive on challenges, stay updated with the latest mobile technology trends, and are passionate about restoring functionality to essential devices, we encourage you to apply and become a vital part of our mission to provide top-tier repair services to the Ruwa community. This role offers an exciting opportunity to grow your expertise within a reputable and supportive company dedicated to excellence in mobile device repair.
Key Responsibilities
- Diagnose and troubleshoot hardware and software issues on various mobile devices (smartphones, tablets, smartwatches) across multiple brands and operating systems.
- Perform intricate repairs, including screen replacements, battery replacements, charging port repairs, camera repairs, and precision component-level soldering.
- Conduct thorough functional and quality assurance testing of devices post-repair to ensure full functionality and adherence to company standards.
- Communicate effectively and courteously with customers regarding repair estimates, progress updates, and technical explanations in an understandable manner.
- Manage inventory of repair parts and tools, ensuring accurate stock levels, proper storage, and timely ordering of replacements as needed.
- Maintain a clean, organized, and safe workspace in accordance with all company policies and safety guidelines.
- Stay updated with the latest mobile technology, repair techniques, diagnostic tools, and industry trends through continuous learning and training.
- Adhere to all company operational policies, repair procedures, and ethical guidelines.
- Provide exceptional customer service, building trust and ensuring high levels of customer satisfaction throughout the repair process.
Required Skills
- Proven proficiency in diagnosing and repairing mobile device hardware and software issues.
- Strong knowledge of various smartphone operating systems (iOS, Android) and their common problems.
- Demonstrated experience with micro-soldering and component-level repairs on circuit boards.
- Ability to effectively use a range of diagnostic tools, testing equipment, and repair instruments.
- Excellent manual dexterity, precision, and meticulous attention to detail.
- Strong problem-solving and analytical skills for complex technical challenges.
- Effective verbal and written communication and interpersonal skills.
- Ability to work efficiently both independently and collaboratively as part of a team.
- A strong customer-centric approach with a commitment to service excellence.
Preferred Qualifications
- Technical certification in electronics repair (e.g., A+, CompTIA Mobility+, or equivalent).
- Previous experience working in a fast-paced retail or dedicated electronics repair shop environment.
- Familiarity with a wide range of mobile device brands, models, and their specific repair methodologies.
- Basic knowledge of data recovery techniques for mobile devices.
- Ability to communicate effectively in local languages such as Shona or Ndebele, in addition to English.
Perks & Benefits
- Competitive monthly salary commensurate with experience and skill.
- Opportunities for performance-based bonuses and incentives.
- Access to ongoing professional development and advanced technical training programs.
- A supportive, collaborative, and engaging work environment.
- Employee discounts on device repairs and mobile accessories.
- The chance to contribute to the growth and success of a respected local business.
How to Apply
Interested candidates are invited to submit their detailed Curriculum Vitae (CV) and a compelling cover letter outlining their relevant experience and suitability for this role. Please ensure your application clearly demonstrates your technical skills and customer service orientation. We thank all applicants for their interest, however, only shortlisted candidates will be contacted for an interview. Please click on the application link below to apply for the job.