About Company
At Career.zycto, we are more than just a recruitment firm; we’re architects of opportunity, dedicated to connecting exceptional talent with pioneering organizations. We believe that the right match elevates both individuals and industries. For a Teller Coordinator, joining a Career.zycto-placed team means stepping into an environment where your leadership in customer service and operational excellence is highly valued and nurtured. You’ll thrive supporting front-line teams, ensuring seamless transactions and an outstanding client experience. Discover a path where your organizational skills and keen eye for detail empower growth, making a tangible impact within a dynamic financial setting.
Job Description
Are you a seasoned banking professional with a passion for leadership, an unwavering commitment to exceptional customer service, and a meticulous eye for detail? Career.zycto is actively seeking a highly motivated and skilled Teller Coordinator to join a thriving financial institution nestled in the vibrant community of Santa Clarita, California. This pivotal full-time role offers a stimulating opportunity to take charge of daily teller operations, driving efficiency, upholding accuracy, and cultivating a consistently superior client experience that sets our institution apart.
As a Teller Coordinator, you will serve as the indispensable backbone of the front-line team. Your expertise will be crucial in guiding, mentoring, and empowering tellers, ensuring they perform at their best while managing complex cash operations and ensuring strict adherence to all banking policies, procedures, and regulatory requirements. This position transcends mere transactions; it is a profound chance to mold the branch’s customer service culture, expertly resolve complex customer issues, and contribute significantly to the overall success and reputation of the institution. We are specifically looking for a leader who can inspire by example, foster an exceptionally positive and collaborative work environment, and proactively identify innovative opportunities for operational and customer service enhancement. If you are prepared to elevate your career and make a tangible, lasting impact in a supportive, dynamic, and community-focused financial setting, we warmly invite you to explore this opportunity. We deeply value proactive, solutions-oriented individuals who are genuinely passionate about delivering financial services with the utmost integrity, professionalism, and excellence.
Key Responsibilities
- Oversee and manage the daily operations of the teller line, ensuring smooth and efficient service delivery.
- Supervise, train, and mentor a team of tellers, fostering a high-performance and customer-centric environment.
- Ensure strict adherence to all bank policies, procedures, and regulatory guidelines, including BSA/AML compliance.
- Manage cash operations, including vault management, balancing, and reconciliation, minimizing discrepancies.
- Process complex transactions, resolve escalated customer inquiries and complaints, and provide exceptional service.
- Conduct regular performance reviews and provide constructive feedback to tellers.
- Identify opportunities for process improvements and implement best practices to enhance operational efficiency and customer satisfaction.
- Maintain a thorough understanding of banking products and services to effectively cross-sell and refer customers.
- Prepare daily, weekly, and monthly reports related to teller performance, cash management, and compliance.
- Act as a role model for customer service excellence and uphold the institution's values and standards.
Required Skills
- Minimum 3 years of experience in a teller role within a financial institution.
- Proven experience in a supervisory or lead teller capacity.
- Strong understanding of banking operations, policies, and regulatory compliance (e.g., BSA, AML).
- Exceptional cash handling and balancing skills with high accuracy.
- Excellent customer service and interpersonal communication skills.
- Demonstrated leadership abilities and a talent for team motivation and development.
- Proficiency in banking software and Microsoft Office Suite (Word, Excel, Outlook).
- High school diploma or equivalent.
Preferred Qualifications
- Associate's or Bachelor's degree in Business Administration, Finance, or a related field.
- Experience with advanced teller systems and digital banking platforms.
- Bilingual proficiency (English/Spanish) is a plus.
- Familiarity with the Santa Clarita community and local market dynamics.
Perks & Benefits
- Competitive hourly wage with performance incentives.
- Comprehensive health, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Paid time off and holidays.
- Opportunities for professional development and career advancement.
- Supportive and collaborative work environment.
- Employee assistance program.
How to Apply
Ready to lead a thriving teller team and advance your career? We encourage all qualified candidates to click on the application link below to apply directly for this exciting Teller Coordinator position. Please ensure your resume highlights your supervisory experience and customer service expertise.
