About Company
Career.zycto is a dynamic and growing retail business committed to delivering exceptional customer experiences across Western Australia. We believe in empowering our teams and fostering a supportive environment where talent thrives and leadership is cultivated. As a Store Manager Assistant, you’ll discover ample opportunities for professional development and clear pathways for career advancement within our structure. We value proactive individuals who are passionate about operational excellence, team leadership, and exceeding customer expectations. Join us and contribute to a team that prides itself on community engagement and driving success in a vibrant retail setting.
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Job Description
Career.zycto is seeking a highly motivated and customer-focused Store Manager Assistant to join our thriving team in Port Hedland, Western Australia. This full-time role offers an exciting opportunity for an energetic individual ready to step up and make a significant impact on our daily operations and customer satisfaction. You will be instrumental in supporting the Store Manager, ensuring the store runs smoothly, efficiently, and profitably, while upholding our commitment to an outstanding shopping experience.
As a Store Manager Assistant, you will play a crucial role in leading our dedicated team, fostering a positive work environment, and driving sales performance. Your day will involve a diverse range of tasks, from managing inventory and visual merchandising to training new staff and resolving customer inquiries. We are looking for someone who thrives in a fast-paced retail environment, possesses strong organisational skills, and has a natural ability to motivate and mentor others. This position is ideal for an aspiring leader who is eager to take on more responsibility and contribute directly to the success of our Port Hedland store.
We pride ourselves on creating a workplace where every team member feels valued and empowered to contribute their best. At Career.zycto, you’ll not just be managing a store; you’ll be building relationships within the local community, ensuring our brand is synonymous with quality service and reliability. We offer comprehensive training and ongoing development opportunities to help you hone your skills and advance your career within our growing organisation. If you are passionate about retail, have a knack for leadership, and are ready to embrace a challenging yet rewarding role in a vibrant regional setting, we encourage you to apply. This is more than just a job; it’s a chance to grow with a company that truly invests in its people and its communities. Come and be a part of our success story!
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Key Responsibilities
- Assist the Store Manager in daily operations, including opening and closing procedures.
- Supervise, train, and motivate retail staff to achieve sales targets and provide exceptional customer service.
- Manage inventory, including ordering, receiving, stocking, and conducting regular stocktakes.
- Ensure store cleanliness, organisation, and visual merchandising standards are consistently met.
- Handle customer inquiries, complaints, and returns efficiently and professionally.
- Process sales transactions accurately and manage cash handling procedures.
- Support the implementation of promotional activities and marketing initiatives.
- Monitor sales performance, analyse data, and identify areas for improvement.
- Ensure compliance with company policies, procedures, and health and safety regulations.
- Deputise for the Store Manager in their absence, overseeing all store operations and staff.
Required Skills
- Minimum 2 years of experience in a retail environment, with at least 1 year in a supervisory or assistant management role.
- Proven ability to lead, motivate, and develop a team.
- Strong customer service orientation with excellent communication and interpersonal skills.
- Solid understanding of retail operations, inventory management, and merchandising principles.
- Proficiency in POS systems and basic computer applications (MS Office Suite).
- Ability to work flexible hours, including weekends and public holidays, as per retail demands.
- Demonstrated problem-solving skills and ability to make decisions under pressure.
- High level of integrity and a strong work ethic.
Preferred Qualifications
- Certificate III or IV in Retail Management or a related field.
- Experience working in a fast-paced retail environment with high foot traffic.
- Knowledge of local Port Hedland market and customer base.
- First Aid certification.
Perks & Benefits
- Competitive annual salary with performance incentives.
- Opportunities for career advancement and professional development.
- Comprehensive training programs.
- Employee discounts on company products.
- Supportive and collaborative team environment.
- Work-life balance initiatives.
- Contribution to a dynamic and growing regional business.
How to Apply
Ready to take the next step in your retail career? We encourage you to click on the application link below to submit your resume and a cover letter detailing your experience and why you are the ideal candidate for this Store Manager Assistant position in Port Hedland. We look forward to hearing from you!
