About Company
Econet Wireless Zimbabwe is a leading diversified telecommunications, technology, and digital services company with operations across Zimbabwe. As a pioneer in the industry, Econet has consistently driven innovation, providing cutting-edge solutions in mobile communication, data services, mobile money (EcoCash), and a growing portfolio of digital services. Our mission is to empower individuals and businesses through accessible and reliable technology, connecting communities and fostering economic growth across the nation. We are committed to fostering a dynamic work environment that values innovation, customer-centricity, and professional growth. Join our passionate team and contribute to shaping the future of digital connectivity in Zimbabwe.
Job Description
Are you a detail-oriented, customer-focused professional with a passion for ensuring seamless financial experiences? Econet Wireless Zimbabwe is seeking a dedicated and proactive Remote Subscription Billing Success Coordinator to join our vibrant team. In this pivotal remote role, you will be the cornerstone of our subscription billing operations, ensuring accuracy, efficiency, and exceptional customer satisfaction for our diverse range of services.
As a Remote Subscription Billing Success Coordinator, you will be responsible for managing the end-to-end billing lifecycle for our subscription-based products and services. This includes accurate invoice generation, meticulous record-keeping, timely resolution of billing inquiries, and proactive communication with our valued customers. You will play a critical role in preventing and resolving billing discrepancies, identifying opportunities for process improvements, and maintaining positive customer relationships.
This position requires an individual who thrives in a remote work environment, possessing strong organizational skills, self-discipline, and a proven ability to manage multiple priorities effectively. You will collaborate closely with our customer service, finance, and technical teams to ensure a cohesive and consistent approach to billing success. Your expertise will directly contribute to customer retention, revenue assurance, and the overall financial health of our subscription services. If you are analytical, communicative, and ready to make a significant impact from your home office, we encourage you to apply and become a key part of Econet’s continued success story.
Key Responsibilities
- Manage the complete subscription billing cycle, including generation, distribution, and reconciliation of invoices.
- Respond promptly and professionally to all customer billing inquiries, disputes, and payment issues via various communication channels (email, phone, chat).
- Investigate and resolve billing discrepancies, ensuring accuracy and adherence to company policies and regulatory requirements.
- Process payments, adjustments, refunds, and cancellations efficiently and accurately.
- Maintain detailed and organized records of all billing interactions and transactions.
- Collaborate with internal teams (Customer Service, Finance, IT) to streamline billing processes and enhance customer experience.
- Identify trends in billing issues and propose solutions for continuous improvement and error reduction.
- Educate customers on billing procedures, payment options, and subscription terms.
- Assist in the development and implementation of new billing procedures or system enhancements.
- Prepare regular reports on billing activities, customer feedback, and key performance indicators.
Required Skills
- Minimum 3 years of experience in billing, accounts receivable, or customer service roles, preferably in a subscription-based business.
- Proficiency in using billing software and CRM systems.
- Excellent written and verbal communication skills in English.
- Strong analytical and problem-solving abilities with a keen eye for detail.
- Demonstrated ability to work independently and manage time effectively in a remote setting.
- Solid understanding of basic accounting principles and billing procedures.
- Customer-centric mindset with a commitment to providing outstanding service.
- High level of computer literacy, including Microsoft Office Suite (Excel, Word).
Preferred Qualifications
- Bachelor's degree in Business Administration, Finance, Accounting, or a related field.
- Experience in the telecommunications or technology industry.
- Familiarity with Zimbabwean financial regulations and payment systems.
- Proficiency in local languages such as Shona or Ndebele.
- Experience with enterprise-level billing platforms (e.g., Oracle BRM, SAP, Zuora).
Perks & Benefits
- Competitive salary package with performance incentives.
- Full-time remote work flexibility.
- Comprehensive health and wellness benefits.
- Opportunities for professional development and career advancement.
- Employee discounts on Econet Wireless products and services.
- Supportive and collaborative team environment.
How to Apply
Interested candidates who meet the above criteria are encouraged to apply by clicking on the application link below. Please ensure your resume is up-to-date and highlights your relevant experience.