About Company
KCB Bank Kenya is a leading financial institution with a rich history spanning over a century. As part of the KCB Group Plc, one of Eastern Africa’s largest and most successful banking groups, we are committed to driving economic growth and empowering communities through innovative financial solutions. With a vast network of branches across Kenya and the region, KCB Bank offers a comprehensive range of banking services to individuals, SMEs, and corporate clients. Our success is built on a foundation of trust, customer-centricity, and a dedicated team that embodies our core values. We pride ourselves on creating an inclusive and dynamic work environment where talent is nurtured, and career growth is actively encouraged. Join us in shaping the future of banking in Africa.
Job Description
Are you passionate about customer service and looking to start or advance your career in the dynamic finance sector? KCB Bank Kenya is seeking highly motivated and detail-oriented individuals to join our team as a Bank Teller at our Madaraka branch. This is an exciting opportunity to be the face of KCB, providing exceptional service to our valued customers and playing a crucial role in their daily banking experience.
As a Bank Teller, you will be at the forefront of our operations, processing a variety of financial transactions with accuracy and efficiency. Your primary responsibility will involve handling cash, managing deposits, withdrawals, and transfers, and ensuring all transactions comply with banking regulations and internal policies. Beyond transactional duties, you will be expected to engage with customers, identify their needs, and effectively cross-sell KCB products and services that align with their financial goals. We are looking for someone with strong numerical aptitude, impeccable attention to detail, and a genuine desire to build positive customer relationships. You will contribute significantly to the branch’s overall success by maintaining high levels of customer satisfaction and operational excellence. This role requires a professional demeanor, excellent communication skills, and the ability to work effectively in a fast-paced environment. KCB Bank Kenya is dedicated to the professional growth of its employees, offering robust training programs and clear career advancement paths for those who demonstrate dedication and excel in their roles. If you are ready to make an impact and grow with a market leader, we encourage you to apply.
Key Responsibilities
- Accurately process customer transactions including deposits, withdrawals, transfers, and cashing checks.
- Maintain and balance a cash drawer daily, ensuring all transactions are accurately recorded and reconciled.
- Identify customer needs and provide information on KCB's products and services, engaging in cross-selling when appropriate.
- Handle customer inquiries, resolve issues, and direct complex matters to appropriate branch personnel.
- Adhere strictly to all bank policies, procedures, and regulatory requirements (e.g., AML, KYC).
- Promote a positive and professional image of KCB Bank at all times, ensuring a welcoming and efficient banking experience.
- Assist in the opening and closing procedures of the branch as required.
- Safeguard cash and bank assets by adhering to security procedures and reporting suspicious activities.
Required Skills
- Excellent customer service and interpersonal skills.
- Strong numerical aptitude and cash handling proficiency.
- High level of accuracy and attention to detail.
- Effective verbal and written communication skills.
- Basic computer literacy and ability to learn new software quickly.
- Ability to work efficiently and accurately under pressure.
- High degree of integrity and trustworthiness.
Preferred Qualifications
- A diploma or degree in Banking, Finance, Business Administration, or a related field.
- Previous experience (1-2 years) as a Bank Teller or in a cash-handling role within a financial institution.
- Knowledge of banking products, services, and operational procedures.
- Familiarity with banking software and core banking systems.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health insurance coverage.
- Retirement savings plan.
- Extensive professional development and training programs.
- Clear career advancement opportunities within a leading financial institution.
- Employee banking benefits and discounts.
- A vibrant and supportive work environment.
How to Apply
Interested candidates who meet the above qualifications are encouraged to apply by clicking on the application link below. Please ensure your application is submitted before the deadline and highlight how your skills and experience align with the requirements of this role. We look forward to reviewing your application.