About Company
Are you an exceptional front desk professional seeking a dynamic environment where your leadership truly matters? Career.zycto is rapidly expanding, and we believe our front desk is the heartbeat of our operations. We foster a collaborative culture where your organizational prowess and customer service excellence will be celebrated. Here, you’ll empower a team, streamline visitor experiences, and significantly contribute to our professional image, making us the perfect place for a dedicated Reception Supervisor to thrive and advance their career in a supportive, forward-thinking setting. Join us in shaping first impressions.
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Job Description
Career.zycto is seeking an exceptional and highly motivated Reception Supervisor to lead our front desk operations in Ramotswa, South-East District. This professional role is pivotal in creating an outstanding first impression for all visitors, clients, and internal staff. As the Front Desk Lead, you will be the cornerstone of our administrative efficiency and hospitality, ensuring a seamless and welcoming experience. You will be responsible for overseeing a team of receptionists, managing daily front desk activities, and upholding the highest standards of service and professionalism. This is more than a supervisory role; it’s an opportunity to shape the guest experience, implement best practices, and contribute significantly to our organizational success and culture. We are looking for a proactive individual with a keen eye for detail, exceptional interpersonal skills, and a proven ability to lead and inspire. If you thrive in a fast-paced environment and are passionate about delivering unparalleled service, we invite you to become a vital part of our growing team.
Key Responsibilities
- Supervise, train, and mentor a team of front desk receptionists, fostering a positive and productive work environment.
- Manage daily front desk operations, including visitor registration, call handling, mail distribution, and appointment scheduling.
- Ensure the reception area is always impeccably maintained, professional, and welcoming.
- Develop and implement efficient front desk procedures and protocols to enhance service delivery.
- Address and resolve visitor and client inquiries or complaints promptly and professionally.
- Coordinate with various departments to facilitate smooth communication and operational flow.
- Manage office supplies inventory for the front desk and related areas.
- Prepare regular reports on front desk activities, visitor traffic, and operational metrics.
- Assist in event coordination and meeting room management.
- Uphold strict confidentiality and data protection standards.
Required Skills
- Proven experience in a supervisory or leadership role within a front office or hospitality setting.
- Excellent communication and interpersonal skills, both written and verbal.
- Proficiency in office management software (e.g., MS Office Suite, calendaring systems).
- Strong organizational and multitasking abilities with keen attention to detail.
- Demonstrated ability to manage and motivate a team effectively.
- Problem-solving skills and a calm demeanor under pressure.
- Fluent in English and Setswana.
Preferred Qualifications
- Associate's or Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Experience with integrated visitor management systems.
- Knowledge of local customs and etiquette in Botswana.
- First Aid and CPR certification.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health and wellness benefits.
- Professional development and career advancement opportunities.
- A collaborative and supportive work environment.
- Paid time off and public holidays.
- Employee recognition programs.
How to Apply
Interested candidates are encouraged to submit their resume and a cover letter detailing their relevant experience and why they are the ideal fit for this role. Please click on the application link below to apply directly. We look forward to reviewing your application.
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