About Company
Looking to kickstart or advance your career in the dynamic world of e-commerce? Career.zycto is a forward-thinking company dedicated to optimizing digital retail experiences. We pride ourselves on fostering a supportive and innovative environment where every team member contributes to our collective success. For an e-commerce marketplace support assistant, this means hands-on learning, direct impact on customer satisfaction, and continuous professional growth. Join us and become a pivotal part of a team that values precision, customer-centricity, and proactive problem-solving, all while navigating the exciting landscape of online marketplaces.
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Job Description
Career.zycto is seeking a highly motivated and detail-oriented E-commerce Marketplace Support Assistant to join our growing team in Ladner, Delta. In this crucial role, you will be the backbone of our online marketplace operations, ensuring smooth transactions, exceptional customer experiences, and efficient product listings across various platforms. You will work closely with our e-commerce and marketing teams to maintain accurate product information, respond to customer inquiries, and resolve issues swiftly, all while adhering to marketplace guidelines and company standards.
This position offers an exciting opportunity for individuals passionate about e-commerce and customer service. You will gain invaluable experience in managing online product catalogs, optimizing listings for visibility, and directly contributing to our sales performance. We are looking for someone who is proactive, a quick learner, and possesses excellent communication skills, both written and verbal. The ideal candidate will thrive in a fast-paced environment and be eager to tackle new challenges in the ever-evolving world of online retail. If you’re ready to make a significant impact and grow with a company that values your contributions, Career.zycto is the place for you. We foster a collaborative culture where your ideas are heard, and your professional development is supported. Come help us elevate our online presence and deliver unparalleled service to our customers.
Key Responsibilities
- Manage and maintain product listings across various e-commerce marketplaces (e.g., Amazon, eBay, Shopify) including product descriptions, images, pricing, and inventory levels.
- Monitor marketplace performance, identify trends, and report on key metrics related to sales, customer feedback, and listing visibility.
- Provide exceptional customer support by responding to inquiries, resolving order issues, and managing returns/exchanges in a timely and professional manner.
- Collaborate with the marketing team to optimize product content for SEO and conversion, ensuring accurate and appealing product information.
- Process orders, coordinate with shipping partners, and track shipments to ensure timely delivery and customer satisfaction.
- Assist in the research and onboarding of new products and marketplaces, ensuring compliance with platform-specific requirements.
- Identify and report any technical issues or discrepancies on marketplace platforms to the relevant internal teams for resolution.
- Stay updated on e-commerce best practices, marketplace policy changes, and industry trends to maintain competitive advantage.
- Perform regular audits of product listings to ensure accuracy and consistency across all platforms.
Required Skills
- Proven experience (1+ year) in an e-commerce support, administrative, or similar role.
- Proficiency with common e-commerce platforms (e.g., Shopify, Amazon Seller Central, eBay Seller Hub).
- Excellent written and verbal communication skills.
- Strong attention to detail and accuracy.
- Ability to multitask and prioritize effectively in a fast-paced environment.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
- Strong problem-solving abilities and a customer-centric approach.
Preferred Qualifications
- Associate's or Bachelor's degree in Business, Marketing, or a related field.
- Experience with inventory management systems.
- Familiarity with SEO principles for product listings.
- Knowledge of digital marketing concepts and tools.
- Previous experience working in a team-oriented office environment.
Perks & Benefits
- Competitive hourly wage with opportunities for growth.
- Comprehensive health and dental benefits package.
- Paid time off and holidays.
- Professional development and training opportunities.
- A supportive and collaborative work environment.
- Opportunity to work with cutting-edge e-commerce technologies.
- Employee discounts on company products/services.
How to Apply
Interested candidates are invited to submit their resume and a cover letter outlining their qualifications and experience. Please ensure your application highlights your relevant skills in e-commerce and customer service. We encourage all qualified applicants to click on the link below to apply for the job.
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