About Company
Are you eager to kickstart your career in technology? Career.zycto offers an unparalleled entry point for aspiring technical professionals. We are a dynamic and forward-thinking organization committed to nurturing raw talent into seasoned experts. At Career.zycto, you’ll join a collaborative team dedicated to innovation and client satisfaction, providing essential services that empower businesses. We believe in investing in our people, offering comprehensive training and a clear path for advancement. This is an ideal environment for a technical support trainee to thrive, learn hands-on, and significantly contribute from day one. Your journey to becoming a tech guru starts here, where support and growth are core values.
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Job Description
Are you passionate about technology and eager to launch your career in a supportive and dynamic environment? Career.zycto is actively seeking an enthusiastic and dedicated Technical Support Trainee to join our growing team in Thunder Bay. This is an exceptional opportunity for individuals with a foundational understanding of IT principles and a strong desire to learn and develop specialized technical skills. As a Technical Support Trainee, you will embark on a structured training program designed to equip you with the knowledge and practical experience needed to become a highly effective technical support professional.
You will work closely with experienced IT professionals, gaining hands-on experience in troubleshooting, problem diagnosis, and resolution for a variety of technical issues spanning software, hardware, and network connectivity. Our comprehensive training regimen will cover everything from basic operating system functionalities and common application support to more complex network diagnostics and security protocols. We are committed to fostering your growth, providing you with direct mentorship, access to cutting-edge tools and technologies, and a clear career path within the technology sector. This role is not just about fixing problems; it’s about learning the intricacies of IT infrastructure, understanding user needs, and developing strategic solutions that enhance overall system efficiency and user satisfaction.
We are looking for someone who is not only a quick learner but also possesses excellent communication skills, a proactive, customer-centric approach, and an unwavering commitment to delivering exceptional service. Your ability to translate technical jargon into understandable terms for non-technical users will be key to your success. This role is more than just a job; it’s a stepping stone to a rewarding career where your contributions are valued, and your potential is limitless. You will be instrumental in ensuring the smooth operation of our technical systems and in providing crucial support to our internal teams and external clients, directly impacting their productivity and satisfaction. Join Career.zycto and transform your passion for technology into a fulfilling profession, making a tangible impact from day one in an environment that champions continuous learning, collaborative problem-solving, and professional development. We pride ourselves on a culture that supports new talent and provides the resources necessary for a successful transition into the IT world.
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Key Responsibilities
- Participate in a comprehensive training program to understand IT systems, software, and hardware.
- Provide first-level technical support for internal and external users via phone, email, or chat.
- Diagnose and resolve basic technical issues related to desktops, laptops, printers, and common applications.
- Escalate complex problems to senior technical staff and follow up on their resolution.
- Document all support interactions, troubleshooting steps, and resolutions in the ticketing system.
- Assist with the setup, configuration, and maintenance of computer equipment and peripherals.
- Contribute to the creation and improvement of knowledge base articles and support documentation.
Required Skills
- Basic understanding of computer hardware and software
- Familiarity with Windows operating systems
- Strong problem-solving abilities and analytical skills
- Excellent verbal and written communication skills
- A passion for technology and continuous learning
- Ability to work effectively in a team environment
- Customer-focused mindset with a desire to assist others
Preferred Qualifications
- Currently enrolled in or recently graduated from an IT-related diploma or degree program
- Basic knowledge of networking concepts (TCP/IP, Wi-Fi)
- Experience with ticketing systems (e.g., Zendesk, ServiceNow)
- CompTIA A+ or IT Fundamentals certification (or working towards one)
- Prior experience in a customer service role
Perks & Benefits
- Comprehensive paid training and mentorship program
- Opportunities for professional development and career advancement
- Health, dental, and vision insurance
- Paid time off and holidays
- Collaborative and supportive work environment
- Access to the latest technologies and tools
- Employee wellness programs
How to Apply
Click the link below to apply for this exciting opportunity at Career.zycto. Please ensure your resume highlights any relevant coursework, personal projects, or volunteer experience in technology.
