About Company
Eager to kickstart your tech career in a dynamic environment? Career.zycto is a rapidly expanding technology solutions provider dedicated to empowering businesses across Lagos with robust IT infrastructure and exceptional support. We believe in nurturing talent and providing a launchpad for aspiring tech professionals. Join our vibrant team where you’ll gain hands-on experience, learn from seasoned experts, and contribute directly to our clients’ success. We foster a collaborative culture that values innovation and continuous learning, making it the perfect place for an entry-level ICT technician to thrive and build a solid foundation.
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Job Description
Are you passionate about technology and eager to begin your journey in the fast-paced world of Information and Communication Technology? Career.zycto is seeking a highly motivated and enthusiastic Entry-Level ICT Support Technician to join our growing team in Gbagada, Lagos. This is an exceptional opportunity for individuals who are just starting their careers and are looking to gain practical experience, develop their skills, and contribute meaningfully to a company that values innovation and client satisfaction.
As an ICT Support Technician, you will be the first line of support for our internal staff and potentially external clients, ensuring the smooth operation of our IT systems and infrastructure. You will be responsible for diagnosing and resolving basic technical issues, setting up new hardware and software, and providing user guidance. This role offers a comprehensive learning experience, allowing you to work with a variety of technologies and platforms under the mentorship of experienced IT professionals. You will play a crucial role in maintaining our operational efficiency, minimizing downtime, and enhancing user productivity. Beyond basic troubleshooting, you will assist in preventative maintenance, system upgrades, and documentation of IT processes, contributing significantly to the overall stability and security of our tech environment.
We are looking for someone with a strong foundational understanding of computer systems, networks, and common software applications. More importantly, we seek an individual with a positive attitude, excellent problem-solving abilities, a keen eye for detail, and a commitment to continuous learning. You should be comfortable working in a dynamic environment, handling multiple tasks, and prioritizing issues effectively. Your ability to communicate technical information clearly and patiently to non-technical users will be paramount. This role is not just about fixing problems; it’s about empowering users and ensuring they have the tools they need to perform their best.
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If you are a proactive individual who loves to troubleshoot, enjoys helping others, and is ready to immerse yourself in a challenging yet rewarding environment, then Career.zycto is the place for you. We are committed to your professional development and will provide the resources and support you need to excel and advance within our organization. Embrace this opportunity to transform your theoretical knowledge into practical expertise and become an integral part of our dynamic IT team, laying a strong foundation for a successful and fulfilling career in information technology. We look forward to welcoming a dedicated individual who is eager to learn, grow, and make a tangible impact.
Key Responsibilities
- Provide first-level technical support for hardware, software, and network issues.
- Install, configure, and maintain computer systems, printers, and other IT equipment.
- Assist users with software applications and general IT inquiries.
- Perform routine system checks and preventative maintenance to ensure optimal performance.
- Troubleshoot basic network connectivity issues and escalate complex problems.
- Document technical issues, solutions, and procedures in a knowledge base.
- Assist in managing user accounts, permissions, and access rights.
- Contribute to the setup and deployment of new IT infrastructure and systems.
- Collaborate with senior IT staff on projects and system upgrades.
Required Skills
- Basic knowledge of operating systems (Windows, macOS).
- Understanding of computer hardware components and functions.
- Familiarity with common office software (e.g., Microsoft Office Suite).
- Basic understanding of networking concepts (TCP/IP, Wi-Fi).
- Excellent problem-solving and analytical skills.
- Strong verbal and written communication skills.
- Customer service-oriented approach.
- Ability to learn new technologies quickly.
Preferred Qualifications
- OND/HND/B.Sc. in Computer Science, Information Technology, or a related field (or currently pursuing).
- Certification in CompTIA A+ or equivalent.
- Basic experience with IT ticketing systems.
- Exposure to Active Directory or other user management tools.
Perks & Benefits
- Competitive entry-level salary.
- Comprehensive health insurance.
- Paid time off and public holidays.
- Mentorship and professional development programs.
- Opportunities for career growth and advancement.
- Exposure to diverse technologies.
- Collaborative and supportive work environment.
How to Apply
Interested and qualified candidates are encouraged to apply by clicking on the application link below. Please ensure your resume highlights any relevant coursework, projects, or technical experience.
