About Company
Woolworths Kenya is part of the iconic South African retail chain, renowned across Africa for its commitment to quality fashion, premium food, and stylish home goods. With a strong emphasis on ethical sourcing, sustainable practices, and innovative product development, Woolworths consistently aims to provide discerning customers with an exceptional and inspiring shopping experience. Our flagship store at The Village Market in Nairobi embodies this commitment, offering a meticulously curated selection of contemporary fashion, quality homeware, and delicious food products that resonate deeply with the modern Kenyan consumer. We pride ourselves on creating an inviting environment where style meets substance, and where every customer interaction is a testament to our brand’s excellence, dedication to unparalleled service, and forward-thinking approach to retail. Join a company that not only values its people and fosters continuous growth but also makes a significant positive impact in the communities it serves.
Job Description
Are you passionate about fashion, possess a natural flair for styling, and thrive in a dynamic, customer-centric retail environment? Woolworths at The Village Market is thrilled to announce an exciting opening for an enthusiastic and dedicated Shop Assistant to join our vibrant boutique team. In this pivotal role, you will be the embodiment of our brand’s unwavering commitment to quality and exceptional service, responsible for cultivating an inviting and engaging shopping experience for our valued clientele. We are actively seeking an individual who not only harbors a deep love for fashion but also possesses a genuine desire to connect with customers, keenly understand their unique needs, and expertly guide them through our meticulously curated selection of contemporary apparel, sophisticated accessories, and other premium lifestyle products.
As a Shop Assistant, your day will be refreshingly diverse and consistently engaging. You will play a crucial role in maintaining the pristine visual appeal of our boutique, ensuring that all merchandise is beautifully presented, neatly organized, and consistently stocked to reflect the latest global trends and our exacting brand standards. Beyond expert visual merchandising, you will act as a trusted style advisor, offering personalized styling advice, assisting customers with thoughtful product selection, and providing comprehensive, insightful information about our diverse collections, including fabric details, precise care instructions, and our brand’s unique ethos. Your innate ability to engage customers effectively, process sales with meticulous efficiency, and handle all inquiries with utmost professionalism and a genuinely friendly demeanor will be absolutely key to enhancing their overall journey with us.
This exciting position is far more than just a sales role; it’s a remarkable opportunity to cultivate lasting customer relationships and contribute significantly to a vibrant, high-energy retail atmosphere. You will be instrumental in accurately processing transactions, managing inventory with precision, assisting diligently with stock replenishment, and ensuring the sales floor remains impeccably immaculate, perfectly organized, and warmly welcoming at all times. We are specifically looking for a proactive, detail-oriented individual who possesses an inherent and strong desire to deliver exceptional service, helping our customers discover and embrace the unique blend of style, quality, and sustainability that only Woolworths can offer. If you are truly eager to learn, grow, and become an essential part of a team dedicated to retail excellence and inspiring fashion in one of Nairobi’s premier shopping destinations, we wholeheartedly encourage you to apply. Your invaluable contribution will directly impact our customers’ satisfaction and our store’s resounding success, making every day an exciting opportunity to shine brilliantly in the dynamic world of fashion retail.
Key Responsibilities
- Greet and assist customers with a friendly, professional demeanor, ensuring an exceptional and memorable shopping experience.
- Provide personalized styling advice and product recommendations based on individual customer preferences and needs.
- Maintain the visual merchandising standards of the boutique, including product display, cleanliness, and organization, in line with brand guidelines.
- Process sales transactions accurately and efficiently using point-of-sale (POS) systems, handling cash, credit, and other payment methods securely.
- Assist with comprehensive stock management, including receiving, unpacking, pricing, labeling, and replenishing merchandise on the sales floor.
- Handle customer inquiries, feedback, and resolve minor issues promptly and courteously to ensure customer satisfaction.
- Collaborate effectively with team members to achieve individual and store sales targets and maintain a positive, productive work environment.
- Actively stay informed about current fashion trends, product knowledge, and promotional activities to better serve customers.
Required Skills
- Proven customer service skills with a strong client-first approach and a positive attitude.
- Excellent communication and interpersonal abilities, with fluency in English and Swahili.
- Basic numeracy and computer literacy, particularly with point-of-sale (POS) systems.
- Ability to work effectively and maintain composure in a fast-paced and dynamic retail environment.
- Strong organizational skills, meticulous attention to detail, and a proactive work ethic.
- A genuine passion for fashion, an eye for aesthetics, and a keen interest in styling.
Preferred Qualifications
- Previous experience (1+ year) in a fashion retail or upscale boutique setting.
- Demonstrable knowledge of current fashion trends, seasonal collections, and effective merchandising techniques.
- A diploma or certificate in retail management, fashion design, or a related field.
Perks & Benefits
- Competitive salary package and performance-based incentives.
- Generous employee discounts on a wide range of Woolworths products (fashion, food, home).
- Extensive opportunities for career growth, training, and professional development within a leading international retail brand.
- Comprehensive health benefits package for eligible employees.
- A supportive, inclusive, and vibrant work environment with a focus on teamwork and collaboration.
How to Apply
Interested candidates are kindly invited to apply directly through the official Woolworths careers portal. Please click on the secure application link below to submit your updated resume and a compelling cover letter, detailing your relevant experience and articulating why you are the perfect fit for our boutique team at The Village Market. We eagerly look forward to reviewing your application and potentially welcoming you to the Woolworths family!