About Company
Old Mutual Zimbabwe is a leading integrated financial services group with a strong presence across Africa. For over 100 years, we have been committed to empowering our customers to achieve their financial goals through a wide range of solutions including insurance, banking, investment, and wealth management. We believe in fostering a vibrant, inclusive, and supportive work environment where every individual can thrive and make a meaningful impact. Our dedication to innovation and customer-centricity drives our success, enabling us to serve millions of clients across the nation. Join a company that not only cares for its customers but also invests in the growth and well-being of its employees.
Job Description
Are you a highly empathetic and articulate individual looking to launch or advance your career in the financial services sector? Old Mutual Zimbabwe in Victoria Falls is seeking dedicated and customer-focused Insurance Call Center Representatives to join our dynamic team. This role offers flexible scheduling options, understanding that work-life balance is crucial. As an Insurance Call Center Representative, you will be the first point of contact for our valued customers, providing exceptional service and support on a variety of insurance products and queries. Your day will involve answering inbound calls, assisting with policy inquiries, processing claims-related information, explaining coverage details, and resolving customer concerns with professionalism and efficiency. We are looking for individuals who possess excellent communication skills, a proactive problem-solving attitude, and a genuine desire to help others. You will be instrumental in maintaining our high standards of customer satisfaction and contributing to our reputation as a trusted financial partner. Comprehensive training will be provided to ensure you are fully equipped with the knowledge and tools necessary to excel in this role. This is an exciting opportunity to grow with a respected industry leader and make a tangible difference in people’s lives by guiding them through their insurance needs. If you thrive in a fast-paced environment and are passionate about delivering outstanding service, we encourage you to apply.
Key Responsibilities
- Answer inbound calls from customers regarding insurance policies, products, and services.
- Provide accurate and comprehensive information about policy coverage, benefits, and terms.
- Assist customers with claims initiation processes, documentation requirements, and status updates.
- Resolve customer complaints and issues efficiently and empathetically, escalating complex cases when necessary.
- Maintain detailed and accurate records of all customer interactions and transactions in the company's CRM system.
- Identify opportunities to cross-sell or up-sell relevant insurance products based on customer needs.
- Adhere strictly to company policies, procedures, and regulatory requirements.
- Collaborate with other departments to ensure seamless customer service and problem resolution.
- Participate in ongoing training and development programs to enhance product knowledge and service skills.
Required Skills
- Excellent verbal and written communication skills in English.
- Strong interpersonal skills with a patient and empathetic approach.
- Proven ability to actively listen and understand customer needs.
- Basic computer literacy and proficiency in using CRM software or similar systems.
- Ability to work effectively in a fast-paced, target-driven environment.
- Strong problem-solving and decision-making abilities.
- High level of integrity and professionalism.
- Ability to adapt to flexible work schedules.
Preferred Qualifications
- A minimum of 1 year of experience in a call center, customer service, or insurance-related role.
- Previous experience with insurance products or financial services.
- A diploma or degree in Business Administration, Marketing, or a related field.
- Familiarity with regulatory compliance in the financial services sector.
Perks & Benefits
- Competitive salary package.
- Flexible work schedules designed to support work-life balance.
- Comprehensive training and professional development opportunities.
- Health and wellness programs.
- Generous paid time off.
- Opportunities for career advancement within a leading financial services group.
- Supportive and collaborative team environment.
How to Apply
If you are ready to embark on a rewarding career with Old Mutual Zimbabwe and contribute to our mission of helping customers achieve financial well-being, we encourage you to apply. Please ensure your resume highlights your relevant experience and skills. Click on the application link below to submit your application directly.