About Company
Are you passionate about delivering exceptional guest experiences and ready to lead a dynamic team? Career.zycto specializes in connecting top talent with leading hospitality establishments across Nigeria. We believe that a thriving front office is the heart of any successful hotel, and we partner with our clients to build teams that embody professionalism and warmth. For a Hotel Reception Supervisor, working with us means access to unparalleled opportunities where your leadership skills are valued, and your contributions directly enhance guest satisfaction. We pride ourselves on fostering growth, offering roles where innovation in guest services is encouraged, and career progression is a clear path. Join us to elevate your career in hospitality.
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Job Description
We are seeking a highly motivated and experienced Hotel Reception Supervisor to oversee the daily operations of our front desk team in a prominent hotel located in Utako, Abuja. As the first point of contact for our guests, you will play a crucial role in shaping their experience, ensuring a warm welcome, efficient service, and a memorable stay. This position demands a leader who can inspire their team, manage operational challenges with grace, and uphold the highest standards of hospitality. You will be responsible for supervising receptionists, ensuring smooth check-in/check-out processes, handling guest inquiries and complaints with professionalism, and maintaining detailed records. The ideal candidate will possess exceptional interpersonal skills, a strong understanding of hotel property management systems, and a commitment to delivering outstanding customer service. If you are a proactive problem-solver with a passion for people and a proven track record in front office leadership, we encourage you to apply and contribute to a vibrant and guest-focused environment.
Key Responsibilities
- Supervise, train, and mentor reception staff to ensure high performance and adherence to hotel standards.
- Oversee daily front desk operations, including guest check-in/check-out, reservations, and payment processing.
- Handle guest complaints and resolve issues promptly and efficiently to ensure guest satisfaction.
- Manage shift schedules, breaks, and ensure adequate staffing levels at all times.
- Conduct regular performance reviews and provide constructive feedback to team members.
- Maintain up-to-date knowledge of hotel services, promotions, and local attractions.
- Prepare daily reports, reconcile cash floats, and ensure accuracy of financial transactions.
- Collaborate with other departments (housekeeping, F&B) to ensure seamless guest experiences.
- Ensure compliance with all health, safety, and security policies and procedures.
Required Skills
- Minimum of 3 years of experience in a hotel front office role, with at least 1 year in a supervisory capacity.
- Exceptional customer service and interpersonal communication skills.
- Proficiency in Property Management Systems (PMS) such as Opera, Fidelio, or similar.
- Strong leadership and team management abilities.
- Excellent problem-solving and conflict resolution skills.
- Ability to work effectively under pressure and manage multiple tasks.
- Attention to detail and a high level of organizational skill.
- Fluent in English; additional language proficiency is a plus.
Preferred Qualifications
- Bachelor's Degree or HND in Hospitality Management, Hotel Administration, or a related field.
- Certification in customer service or hospitality management.
- Familiarity with local tourism and attractions in Abuja.
- Proven track record of improving guest satisfaction scores.
Perks & Benefits
- Competitive monthly salary and performance-based incentives.
- Comprehensive health and wellness benefits.
- Opportunities for professional development and career advancement within the hospitality sector.
- Staff meals during shifts.
- Employee discounts on hotel services.
- A dynamic and supportive work environment.
How to Apply
Interested candidates are invited to submit their comprehensive CV and a cover letter detailing their relevant experience and why they are a perfect fit for this role. Please click on the application link below to apply directly.
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