About Company
Kickstart your career in the dynamic world of aviation with a company that truly values its people. Career.zycto specializes in placing dedicated professionals in roles where their impact is immediately felt. We collaborate with leading airlines to build teams that deliver outstanding passenger experiences. For an Airline Check-in Agent, this means stepping into an environment where your empathy, efficiency, and problem-solving skills are celebrated, allowing you to be the friendly face that guides travellers seamlessly through their journey, contributing directly to positive travel memories. Join us and discover a supportive workplace where your contributions are integral to operational excellence and passenger satisfaction.
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Job Description
Are you a highly organised, customer-focused individual with a passion for travel and delivering exceptional service? Career.zycto is seeking enthusiastic and dedicated Airline Check-in Agents to join our partner airlines’ teams at Cardiff Airport. In this pivotal role, you will be the welcoming face of the airline, ensuring a smooth and stress-free start to our passengers’ journeys. You’ll handle a variety of tasks from processing check-ins and baggage to assisting with special requests and resolving travel-related queries. This is an exciting opportunity to work in a fast-paced, international environment where every day brings new challenges and opportunities to make a real difference to people’s travel experiences. If you thrive in a dynamic setting, possess excellent communication skills, and are committed to maintaining the highest standards of passenger care, we encourage you to apply. This role offers comprehensive training and a chance to develop a rewarding career in the airline industry, supporting thousands of passengers through their essential travel.
Key Responsibilities
- Greet passengers warmly and assist them with the check-in process, ensuring adherence to airline policies and security regulations.
- Verify passenger identification, travel documents, and visa requirements.
- Process baggage, ensuring correct tagging and handling procedures are followed, and advise passengers on weight and size restrictions.
- Issue boarding passes and provide accurate information regarding flight schedules, gate assignments, and other travel details.
- Assist passengers with special needs, including unaccompanied minors, passengers requiring wheelchairs, or those with language barriers.
- Handle passenger queries, re-bookings, and resolve issues such as missed flights, delayed baggage, or special requests with professionalism and efficiency.
- Operate airport systems and equipment, including check-in counters, boarding gates, and public address systems.
- Collaborate effectively with airport security, ground staff, and other airline personnel to ensure seamless operations.
- Maintain a high level of situational awareness, adhering to all safety and security protocols at all times.
Required Skills
- Excellent customer service and interpersonal communication skills.
- Ability to work effectively under pressure in a fast-paced environment.
- Strong problem-solving abilities and a calm demeanor during challenging situations.
- High level of accuracy and attention to detail in handling documents and information.
- Proficiency in basic computer systems and willingness to learn airline-specific software.
- Flexibility to work shifts, including early mornings, late evenings, weekends, and holidays.
- Right to work in the UK and ability to pass a full background check and obtain an airport pass.
Preferred Qualifications
- Previous experience in a customer service role, preferably within the travel, hospitality, or retail sector.
- Familiarity with airport operations and airline check-in procedures.
- Proficiency in additional languages is a plus, though not essential.
Perks & Benefits
- Competitive salary with opportunities for overtime.
- Comprehensive paid training on airline systems and procedures.
- Discounted air travel benefits for you and your family.
- Generous holiday allowance and pension scheme.
- Access to airport retail discounts and staff amenities.
- A vibrant and multicultural work environment with opportunities for career progression.
How to Apply
Ready to take off with your career? Please click on the application link below to submit your CV and cover letter, detailing your relevant experience and why you are the ideal candidate for this role. We look forward to reviewing your application!
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