About Company
Are you an experienced Airline Ticketing Officer seeking a vibrant environment where your skills truly take flight? At Career.zycto, we are dedicated to connecting talent with leading opportunities in the travel sector, ensuring seamless experiences for both our clients and their customers. We specialize in fostering careers in dynamic service roles, understanding the critical importance of a well-managed reservation desk. For an Airline Ticketing Officer, Career.zycto provides a platform that values precision, exceptional customer service, and operational excellence, supporting you with the resources needed to succeed in Kericho’s bustling travel landscape.
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Job Description
Career.zycto is seeking a meticulous and customer-focused Airline Ticketing Officer to join our dynamic team at the reservation desk in Kericho. In this pivotal role, you will be the front-line ambassador, responsible for facilitating smooth and efficient travel arrangements for our clients. You will manage flight reservations, issue tickets, handle cancellations and modifications, and provide comprehensive travel information. This position requires a keen eye for detail, exceptional problem-solving abilities, and a commitment to delivering outstanding service. You will navigate various Global Distribution Systems (GDS) to secure the best routes and fares, advise clients on visa requirements and travel insurance, and resolve any travel-related issues with professionalism and calm. We are looking for an individual who thrives in a fast-paced environment, possesses strong communication skills, and is passionate about ensuring every customer’s journey begins with confidence and clarity. Your expertise will be crucial in building lasting client relationships and upholding our reputation for reliability and excellence in the travel industry.
Key Responsibilities
- Manage and process flight reservations, changes, and cancellations using Global Distribution Systems (GDS) like Amadeus, Sabre, or Galileo.
- Issue and re-issue airline tickets accurately and efficiently, adhering to airline rules and regulations.
- Provide expert advice to clients on flight schedules, fares, baggage allowances, visa requirements, and travel insurance options.
- Assist clients with inquiries regarding travel documents, airport procedures, and other travel-related information.
- Handle customer complaints and resolve issues professionally, aiming for satisfactory outcomes.
- Maintain up-to-date knowledge of airline policies, fare rules, and industry trends.
- Process payments and maintain accurate records of transactions.
- Collaborate with team members to ensure seamless service delivery and operational efficiency.
Required Skills
- Proficiency in at least one major Global Distribution System (GDS) – Amadeus, Sabre, or Galileo.
- Excellent customer service and interpersonal communication skills.
- Strong attention to detail and accuracy in data entry and ticketing.
- Ability to work effectively under pressure and manage multiple tasks simultaneously.
- Problem-solving capabilities and a proactive approach to client needs.
- Good organizational and time management skills.
- Fluency in English and Swahili (written and spoken).
Preferred Qualifications
- IATA Foundation or Consultant diploma/certification.
- Previous experience working for an airline or a reputable travel agency.
- Knowledge of international travel regulations and visa procedures.
- A diploma or degree in Travel & Tourism, Hospitality Management, or a related field.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health insurance package.
- Opportunities for professional development and GDS training updates.
- Generous travel discounts and perks.
- A supportive and collaborative work environment.
How to Apply
Interested candidates who meet the above qualifications are encouraged to submit their CV and a cover letter detailing their experience and suitability for this role. Please click on the application link below to apply.
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