About Company
Are you ready to be the welcoming face that sets the tone for a traveler’s journey? Career.zycto understands the vital role an Airport Customer Service Agent plays in creating seamless travel experiences. We partner with leading aviation services to connect passionate individuals with dynamic opportunities where your excellent communication skills and problem-solving abilities can truly shine. Join a team dedicated to fostering professional growth within Quebec City’s vibrant airport environment. This is an invitation to kickstart a rewarding career, impacting thousands daily by ensuring their travel is smooth and enjoyable.
Job Description
Join our dynamic team as an Airport Customer Service Agent in Charlesbourg, Quebec City! This is an immediate hiring opportunity for individuals who are passionate about delivering exceptional service in a fast-paced, international environment. As the first point of contact for many travelers, you will play a crucial role in shaping their experience, from check-in to boarding and beyond. We are looking for empathetic, detail-oriented, and proactive professionals who thrive on assisting others and can handle diverse situations with grace and efficiency. This role is perfect for someone who enjoys interacting with people from all walks of life, resolving inquiries, and contributing to the smooth operation of airport services. You will be instrumental in ensuring a positive and stress-free journey for passengers, upholding the highest standards of safety and service. If you possess a can-do attitude, excellent communication skills in both French and English, and a genuine desire to make a difference in the travel industry, we encourage you to apply. This is more than just a job; it’s an opportunity to grow your career within the exciting world of aviation.
Key Responsibilities
- Greet and assist passengers with check-in procedures, baggage handling, and seat assignments.
- Verify travel documents, including passports, visas, and boarding passes, ensuring compliance with regulations.
- Provide accurate flight information, gate changes, and delay updates to passengers.
- Assist passengers with special needs, including those requiring wheelchair assistance or unaccompanied minors.
- Resolve passenger complaints and issues efficiently and courteously, escalating when necessary.
- Manage boarding processes, ensuring timely departure and adherence to safety protocols.
- Handle lost or damaged baggage claims and coordinate with relevant departments for resolution.
- Operate airport equipment such as common-use self-service kiosks and gate systems.
- Maintain a professional appearance and demeanor at all times, representing the airport and airline partners positively.
- Adhere strictly to all safety and security regulations, as well as company policies and procedures.
Required Skills
- Exceptional customer service and interpersonal skills.
- Fluent in French and English (spoken and written).
- Ability to remain calm and composed under pressure.
- Strong problem-solving and decision-making abilities.
- Excellent communication and active listening skills.
- Proficiency in basic computer applications.
- Ability to work flexible hours, including evenings, weekends, and holidays.
Preferred Qualifications
- Previous experience in a customer service role, preferably within aviation, hospitality, or tourism.
- Familiarity with airport operations and travel industry terminology.
- Experience using airline reservation or check-in systems.
- A valid driver's license with a clean driving record.
- Ability to lift up to 50 lbs and stand for extended periods.
Perks & Benefits
- Competitive salary and comprehensive benefits package.
- Opportunities for career advancement within the aviation sector.
- Paid training and continuous professional development.
- Employee travel benefits.
- Dynamic and inclusive work environment.
- Access to airport facilities and discounts.
- Health and dental insurance options.
How to Apply
Interested candidates are invited to submit their application by clicking on the link below. Please ensure your resume highlights your customer service experience and language proficiencies. We thank all applicants for their interest, but only those selected for an interview will be contacted.
