About Company
Nestled in the pristine northern tip of Pemba Island, The Aiyana Resort & Spa is a sanctuary of luxury and tranquility. We pride ourselves on offering an unparalleled experience, blending exquisite architecture, breathtaking natural beauty, and impeccable service. Our unique villas and suites provide guests with the ultimate comfort and privacy, making every stay unforgettable. At The Aiyana, we believe that every detail contributes to a memorable stay, and the cleanliness and pristine presentation of our accommodations are paramount to our reputation for excellence. We are committed to fostering a supportive, respectful, and engaging work environment for our dedicated team members, who are the heart of our operations. Joining The Aiyana means becoming part of a family that strives for perfection in every aspect of hospitality. We empower our staff to grow professionally and personally, contributing to a culture of continuous improvement and guest satisfaction. Be a part of our mission to deliver world-class hospitality and create unforgettable moments for our global clientele.
Job Description
Are you passionate about creating immaculate spaces and ensuring every detail shines with perfection? The Aiyana Resort & Spa is seeking dedicated, meticulous, and reliable individuals to join our exceptional Apartment Cleaning Crew. This pivotal role offers flexible schedules, perfect for those seeking a harmonious work-life balance while contributing to a high-standard, luxury hospitality environment. As a key member of our esteemed housekeeping team, you will be responsible for the meticulous cleaning, sanitization, and preparation of our luxury villas and guest accommodations. Your expertise will ensure these exclusive spaces consistently meet the stringent hygiene, aesthetic, and comfort standards expected by our discerning guests. Your diligent work will directly contribute to the comfort, well-being, and ultimate satisfaction of our visitors, making their stay truly exceptional and memorable. We are looking for individuals who take immense personal pride in their work, possess a keen and unwavering eye for detail, and are deeply committed to delivering excellence in every task. This isn’t just a cleaning job; it’s an invaluable opportunity to be an integral part of a team that meticulously crafts unparalleled luxury experiences. You’ll be working within various exquisite settings, from expansive private villas to sophisticated executive suites, each requiring your touch of perfection and dedication. If you thrive in a dynamic and fast-paced environment, deeply appreciate the profound value of cleanliness, and are ready to contribute your unparalleled skills to a world-class resort, we enthusiastically encourage you to apply. We offer comprehensive training, a wonderfully supportive team atmosphere, and the genuine chance to grow and advance within the vibrant hospitality industry. The inherent flexibility in scheduling allows you to expertly manage personal commitments while maintaining a fulfilling and rewarding career.
Key Responsibilities
- Perform thorough and systematic cleaning of all assigned apartments, villas, and guest accommodations, including bedrooms, bathrooms, living areas, and kitchens, adhering to resort standards.
- Execute dusting, vacuuming, sweeping, mopping, and polishing of all surfaces to ensure a pristine and gleaming condition.
- Efficiently change linens, make beds to exacting specifications, and replenish all guest amenities according to established resort protocols.
- Rigorously clean and sanitize all fixtures, appliances, and high-touch common points to maintain impeccable hygiene.
- Empty trash receptacles and promptly transport waste to designated disposal areas, ensuring proper waste management.
- Report any observed maintenance issues, damages, or potential safety hazards immediately and accurately to supervision.
- Adhere strictly to all health, safety, and hygiene regulations, as well as all resort policies and procedures.
- Manage cleaning supplies efficiently, ensuring proper usage, storage, and inventory levels.
- Collaborate effectively and harmoniously with team members and other departments to ensure seamless operational flow and guest satisfaction.
- Maintain a consistently professional, courteous, and friendly demeanor with all guests and colleagues.
- Be available for varying shifts, including weekends and public holidays, as per the flexible scheduling arrangements and operational needs.
Required Skills
- Proven experience in cleaning or housekeeping, preferably within a hotel, resort, or high-end residential setting.
- Exceptional attention to detail and an unwavering commitment to the highest standards of cleanliness and presentation.
- Ability to work diligently and effectively both independently and as an integral part of a cohesive team.
- Strong physical stamina and the ability to perform tasks requiring bending, lifting (up to 25 lbs), pushing, and standing for extended periods.
- Unquestionable reliability, punctuality, and a strong work ethic are paramount.
- Good understanding of cleaning chemicals and equipment, with an absolute emphasis on safe and proper usage.
- Basic communication skills in English or Swahili to effectively interact with guests and colleagues.
- Ability to meticulously follow instructions and complete assigned tasks efficiently and to high standards.
Preferred Qualifications
- High school diploma or equivalent educational background.
- Certification in hospitality or professional housekeeping.
- Previous experience working specifically in a luxury resort or a similar high-end establishment.
- Demonstrated knowledge and application of eco-friendly cleaning practices.
- Ability to adapt quickly and effectively to changing priorities and dynamic schedules.
Perks & Benefits
- Competitive salary with clear opportunities for professional growth and advancement.
- Flexible working hours designed to support and enhance work-life balance.
- Nutritious meals provided during shifts.
- Comprehensive training and continuous development opportunities to enhance skills.
- A supportive, inclusive, and collaborative team environment.
- The unique opportunity to work in one of Pemba's most beautiful and renowned resort settings.
- Access to staff recreational facilities to unwind and socialize.
How to Apply
If you are ready to bring your exceptional cleaning skills and dedication to a luxury resort environment, and you thrive on a flexible schedule, we enthusiastically encourage you to apply. Please click on the application link below to submit your comprehensive resume and a brief cover letter outlining your relevant experience and explaining why you are an ideal fit for The Aiyana Resort & Spa.