About Company
Do you thrive on ensuring seamless system operations and resolving complex technical challenges? Career.zycto is a dynamic and forward-thinking technology firm dedicated to delivering innovative software solutions across various industries. We believe in empowering our engineers to take ownership and contribute significantly to our success. For an Application Support Engineer, our collaborative environment offers ample opportunities to develop your skills, work with cutting-edge technologies, and directly impact user satisfaction. Join a team where your problem-solving expertise is highly valued, and your career growth is a priority.
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Job Description
Are you a meticulous problem-solver with a passion for ensuring software applications run flawlessly and reliably? Career.zycto is seeking a dedicated and experienced Application Support Engineer to join our vibrant team in Green Acres, Brandon. In this crucial full-time role, you will be the backbone of our operational success, providing critical technical support and maintaining the stability of our diverse portfolio of cutting-edge applications. This isn’t just about fixing issues; it’s about proactively identifying potential problems, implementing robust and sustainable solutions, and continuously enhancing the overall user experience for both our internal teams and external clients who rely on our software daily.
As an Application Support Engineer, you will dive deep into technical challenges on a daily basis, utilizing your sharp analytical skills to diagnose, troubleshoot, and resolve complex application incidents. You’ll collaborate closely with our agile development teams, quality assurance specialists, and product managers to gain a deep understanding of application architecture, new feature implementations, and potential system impacts. Your expertise will be vital in maintaining high availability and peak performance across all our mission-critical systems. We highly value engineers who are not only adept at reactive troubleshooting but also eager to learn new technologies, contribute extensively to our knowledge bases, and continuously drive improvements in our support processes and tools.
Our dynamic environment thrives on collaboration, innovation, and continuous professional learning. You’ll be exposed to a range of modern technologies, cloud platforms, and agile methodologies, working in a fast-paced yet incredibly supportive atmosphere. From managing incident lifecycles effectively within advanced ticketing systems to performing thorough root cause analyses and implementing permanent fixes, your work will have a direct and tangible impact on our business operations and client satisfaction. We are looking for someone who can communicate complex technical information clearly and concisely to both highly technical and non-technical audiences, ensuring swift resolution and fostering strong relationships. If you are driven by a desire to make a real difference in a technology-driven company and are ready to take on challenging and rewarding work that expands your skill set, Career.zycto offers the perfect platform for your continued career growth and development. Come help us build and maintain the robust applications that power our innovation and shape our future.
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Key Responsibilities
- Provide advanced technical support and troubleshooting for complex application issues, ensuring minimal downtime.
- Monitor application performance, identify potential bottlenecks, and implement preventative measures.
- Collaborate with development teams to escalate, reproduce, and resolve software defects and new feature requirements.
- Manage incident tickets from initial report to resolution, maintaining clear communication with stakeholders.
- Develop and maintain comprehensive documentation, knowledge base articles, and runbooks for common issues.
- Participate in the testing and deployment of application releases and patches.
- Conduct root cause analysis for recurring issues and propose long-term solutions.
- Assist in training end-users on application functionalities and best practices.
Required Skills
- 2+ years of experience in an Application Support or Technical Support role.
- Strong analytical and problem-solving skills with a meticulous attention to detail.
- Proficiency in SQL for querying databases and analyzing data.
- Experience with incident management and ticketing systems (e.g., Jira, ServiceNow).
- Excellent verbal and written communication skills.
- Ability to work independently and as part of a collaborative team.
- Familiarity with Windows and Linux operating systems.
Preferred Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Experience with scripting languages (e.g., Python, PowerShell) for automation.
- Understanding of ITIL framework and best practices.
- Exposure to cloud platforms (e.g., AWS, Azure, Google Cloud).
- Experience with monitoring tools (e.g., Nagios, Splunk, Dynatrace).
Perks & Benefits
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance plans.
- Generous paid time off (PTO) and company holidays.
- 401(k) retirement plan with company matching.
- Opportunities for professional development and continuous learning.
- Supportive and collaborative work environment.
- Modern office facilities with amenities.
How to Apply
Interested candidates are encouraged to submit their resume and a cover letter detailing their relevant experience by clicking on the application link below. Please highlight your specific experience with application troubleshooting, user support, and any relevant technical skills.
