About Company
At Career.zycto, we are dedicated to fostering vibrant creative communities by connecting artists with unparalleled opportunities. We understand the unique journey of creatives and are committed to building robust support systems that empower talent. Joining our team means stepping into an environment where your passion for art and operational excellence converge. We value innovation, integrity, and a proactive approach to nurturing artistic careers. For an Artist Onboarding Coordinator, this is a chance to directly impact artists’ success, making Career.zycto an ideal place to grow your career while truly making a difference in the creative landscape.
Job Description
We are seeking a highly organized and empathetic Artist Onboarding Coordinator to join our dynamic team in Columbus, Ohio. This role demands a meticulous individual who can bridge the gap between artistic talent and operational requirements. The Artist Onboarding Coordinator will serve as the primary point of contact for new artists joining our platform or network, ensuring a seamless, welcoming, and efficient integration process. You will guide artists through necessary paperwork, platform setup, and initial training, setting them up for long-term success within our ecosystem. This is an exciting opportunity to contribute significantly to our mission of empowering creative professionals by ensuring they have all the tools and support needed from day one. You’ll work closely with various internal teams, including artist relations, legal, and marketing, to streamline workflows and continuously improve our onboarding procedures.
This pivotal role involves not just managing administrative tasks, but also acting as a friendly face and reliable resource, helping artists navigate new systems and understand our comprehensive offerings. Your ability to anticipate needs, resolve issues proactively, and communicate complex information clearly and concisely will be crucial. We are looking for someone who is not only impeccably organized and detail-oriented but also genuinely enthusiastic about the creative world and dedicated to championing artists. This position offers significant scope for impact, allowing you to refine processes, provide valuable feedback for product and service improvements, and contribute to a truly artist-centric culture. If you thrive in a fast-paced environment and are passionate about supporting artists, we encourage you to apply and become a vital part of our growing team. Join us in our Columbus office and help us cultivate a thriving community where artists can flourish from the very beginning of their journey with us.
Key Responsibilities
- Serve as the primary point of contact for new artists during the onboarding process.
- Guide artists through platform registration, profile creation, and initial setup procedures.
- Coordinate the collection and verification of necessary documentation (e.g., contracts, payment details, portfolios).
- Conduct introductory calls and virtual tours to familiarize artists with our services, tools, and community guidelines.
- Develop, maintain, and update onboarding materials, FAQs, and training resources.
- Collaborate effectively with internal teams including Artist Relations, Legal, and Tech Support to ensure smooth artist transitions.
- Track and report on onboarding progress, identifying and proactively addressing potential roadblocks or delays.
- Gather constructive feedback from new artists to continuously improve the onboarding experience and processes.
- Ensure strict compliance with all company policies and legal requirements throughout the artist onboarding phase.
- Provide ongoing support and timely responses to artist inquiries related to initial setup and platform navigation.
Required Skills
- Minimum of 2 years of experience in a client-facing support, coordination, or onboarding role.
- Exceptional communication and interpersonal skills, both written and verbal, with a strong ability to build rapport.
- Strong organizational skills with an acute attention to detail, accuracy, and follow-through.
- Proficiency in CRM software (e.g., Salesforce) and project management tools (e.g., Asana, Monday.com).
- Demonstrated ability to manage multiple projects and priorities simultaneously in a fast-paced environment.
- Empathy, patience, and a strong commitment to providing excellent customer/client service.
- Basic understanding of the creative industry and the unique needs of artists.
Preferred Qualifications
- Bachelor's degree in Business Administration, Arts Management, Communications, or a related field.
- Experience working directly with creative professionals or within an arts-related organization.
- Familiarity with digital content platforms, creative marketplaces, or talent management systems.
- Proficiency in a second language, particularly beneficial for diverse artist communities.
- Experience with process improvement methodologies and tools.
Perks & Benefits
- Competitive salary and performance-based incentives.
- Comprehensive health, dental, and vision insurance plans.
- Generous paid time off, including vacation, sick leave, and company holidays.
- 401(k) retirement plan with robust company matching contributions.
- Significant professional development opportunities and ongoing training programs.
- A dynamic, collaborative, and highly supportive work environment.
- The unique opportunity to work with and support diverse artistic talent.
- Modern, accessible office space located in vibrant downtown Columbus.
How to Apply
To apply for this exciting opportunity to empower artists, please click the application link below. Submit your detailed resume along with a compelling cover letter outlining your experience in artist support or onboarding and explaining why you are passionate about the creative industry. We look forward to reviewing your application and learning more about how you can contribute to our team!
