About Company
Are you an ambitious leader seeking an environment where your contributions genuinely matter? Career.zycto is a dynamic organization committed to fostering talent and delivering exceptional results across diverse sectors. We believe in empowering our teams, providing the tools and support needed to excel. For an Assistant Manager, this means a unique opportunity to shape operational excellence, lead motivated individuals, and drive innovation in a collaborative setting. Join us and discover a culture built on mutual respect, continuous learning, and clear pathways for career progression.
Job Description
The Assistant Manager position at Career.zycto offers a unique opportunity for a driven and enthusiastic individual to play a pivotal role in our operations in Knapton, York. This live-in role is ideal for a proactive leader who thrives in a fast-paced environment and is ready to take on significant responsibility. We are looking for someone who can seamlessly integrate into our team, championing our values and contributing directly to our success.
As an Assistant Manager, you will be instrumental in the day-to-day management of our operations, working closely with the General Manager to ensure smooth service delivery, operational efficiency, and an outstanding experience for our customers or clients. Your role will involve overseeing staff, managing resources, implementing company policies, and fostering a positive and productive work atmosphere. This isn’t just about managing tasks; it’s about leading people, inspiring performance, and cultivating a culture of excellence.
You will be responsible for a diverse range of duties, from scheduling and performance reviews to inventory control and conflict resolution. A key aspect of this role is the ability to adapt to varying challenges, demonstrate strong problem-solving skills, and make sound decisions under pressure. We expect our Assistant Managers to be exemplary role models, upholding the highest standards of professionalism and service.
This opportunity comes with the significant benefit of provided accommodation, allowing you to immerse yourself fully in your role without the immediate concerns of finding housing. This perk is designed to support your work-life balance and ensure you are well-rested and prepared to lead. We are committed to your professional growth, offering ongoing training and development pathways that can lead to further leadership opportunities within Career.zycto. If you are passionate about leadership, dedicated to operational excellence, and eager to make a tangible impact, we encourage you to apply. Join a team where your leadership is valued, and your career trajectory is limitless. We are excited to welcome a new leader who shares our commitment to quality and success.
Key Responsibilities
- Assist the General Manager in overseeing daily operations and ensuring smooth workflow.
- Supervise, train, and mentor team members, fostering a positive and productive work environment.
- Manage staff scheduling, performance, and conduct regular performance reviews.
- Ensure compliance with company policies, procedures, and health and safety regulations.
- Handle customer inquiries, feedback, and complaints efficiently and professionally.
- Monitor inventory levels, place orders, and manage stock rotation to prevent waste.
- Contribute to financial management, including cash handling, budgeting, and reporting.
- Identify and implement operational improvements to enhance efficiency and customer satisfaction.
- Deputise for the General Manager in their absence, taking full responsibility for site operations.
- Maintain high standards of cleanliness, organisation, and presentation across the premises.
Required Skills
- Minimum of 2 years of proven experience in a supervisory or assistant management role.
- Excellent leadership and team management abilities.
- Strong communication and interpersonal skills, both written and verbal.
- Demonstrated problem-solving and decision-making capabilities.
- Proficiency in basic computer applications (MS Office Suite, POS systems).
- Ability to work effectively under pressure and manage multiple priorities.
- Customer-centric approach with a focus on delivering exceptional service.
Preferred Qualifications
- NVQ Level 3 or equivalent in Hospitality, Retail Management, or a related field.
- Experience in the hospitality, retail, or service industry.
- First Aid certification.
- Food Hygiene certification (if applicable to the specific operation).
Perks & Benefits
- Competitive salary package.
- Provided on-site accommodation as part of the remuneration.
- Opportunities for professional development and career progression.
- Generous annual leave allowance.
- Company pension scheme.
- Employee discount schemes.
- Supportive and collaborative team environment.
How to Apply
Interested candidates are encouraged to click on the application link below to submit their CV and a cover letter detailing their relevant experience and why they are the ideal candidate for this role. We look forward to reviewing your application.
