About Company
Are you ready to elevate your retail career in a vibrant, fast-paced setting? Career.zycto is at the forefront of delivering exceptional shopping experiences, driven by a passion for quality and customer satisfaction. We empower our teams to excel, fostering an environment where innovation is celebrated, and individual contributions are highly valued. For an Assistant Store Manager, this translates into a unique chance to lead, inspire, and grow within a supportive framework. Join us and play a pivotal role in shaping our store’s success, developing talent, and delighting our customers every day. We believe in nurturing leaders who drive results.
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Job Description
Career.zycto is seeking a highly motivated and results-oriented Assistant Store Manager to join our dynamic team in Opebi, Lagos. This is an incredible opportunity for an aspiring retail leader to take a significant step in their career, supporting the Store Manager in all facets of daily operations and ensuring the smooth, efficient, and profitable running of our retail outlet. You will be instrumental in creating an inviting and superior shopping experience for our customers, fostering a positive and productive work environment for our team members, and driving sales performance.
As an Assistant Store Manager, you will be deeply involved in guiding and inspiring our sales associates, ensuring they are well-trained, engaged, and equipped to meet customer needs. Your leadership will directly influence customer satisfaction, store presentation, and operational excellence. You will assist with inventory management, visual merchandising, and compliance with company policies and procedures. This role demands a proactive individual with strong problem-solving abilities, excellent communication skills, and a genuine passion for retail and people management. You will serve as a keyholder, responsible for opening and closing the store, cash handling, and ensuring security protocols are meticulously followed.
Beyond the day-to-day operations, you will contribute to strategic planning and execution, helping to analyze sales data, identify trends, and implement initiatives to boost performance. This position offers a challenging yet rewarding environment where your leadership skills will be put to the test and your contributions visibly impact the store’s success. If you are passionate about retail, dedicated to delivering outstanding customer service, and eager to grow your management capabilities, Career.zycto offers a platform for your professional development and career advancement. We are looking for someone who can not only maintain our high standards but also inspire the team to exceed them, creating a memorable brand experience for every customer.
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Key Responsibilities
- Assist the Store Manager in overseeing all daily retail operations, ensuring smooth workflow and efficiency.
- Supervise, train, motivate, and develop a high-performing team of sales associates to achieve sales targets and deliver exceptional customer service.
- Manage employee schedules, assign tasks, and monitor performance to ensure adequate staffing and productivity.
- Ensure the store maintains impeccable visual merchandising standards, cleanliness, and overall presentation.
- Handle customer inquiries, complaints, and feedback promptly and professionally to ensure high levels of customer satisfaction.
- Assist with inventory management, including receiving, stocking, cycle counts, and loss prevention measures.
- Process sales transactions accurately, manage cash handling procedures, and prepare daily reports.
- Enforce company policies and procedures, including health and safety regulations.
- Act as a keyholder, responsible for opening and closing the store and ensuring security.
- Support promotional activities and marketing initiatives to drive foot traffic and sales.
- Analyze sales data and assist in developing strategies to improve store performance and profitability.
Required Skills
- Proven experience in retail sales and customer service, with at least 3 years in a supervisory or assistant management role.
- Strong leadership and team-building skills with the ability to motivate and develop staff.
- Excellent communication and interpersonal abilities, both written and verbal.
- Solid understanding of retail operations, including sales, merchandising, and inventory control.
- Proficiency in point-of-sale (POS) systems and basic computer applications (MS Office).
- Demonstrated ability to achieve sales targets and KPIs.
- Strong problem-solving skills and the ability to make sound decisions under pressure.
- Flexibility to work varied shifts, including evenings, weekends, and holidays.
Preferred Qualifications
- Bachelor's degree or HND in Business Administration, Retail Management, or a related field.
- Experience with visual merchandising best practices.
- Knowledge of local market trends and customer demographics in Lagos.
- Ability to speak multiple local languages is a plus.
Perks & Benefits
- Competitive salary with performance-based incentives.
- Health and wellness benefits.
- Opportunities for professional growth and career advancement within a growing company.
- Employee discount on store products.
- Comprehensive training and development programs.
- A dynamic and supportive work environment.
How to Apply
To seize this exciting opportunity, we encourage you to submit your application by clicking on the link below. Please ensure your resume highlights your relevant retail management experience and leadership capabilities.
