About Company
Ready to ignite your retail career in a dynamic environment? Career.zycto empowers ambitious professionals to thrive, connecting them with opportunities that challenge and reward. We believe in fostering growth, innovation, and exceptional customer experiences across our diverse portfolio of retail partners. As an Assistant Store Manager, you’ll find a supportive ecosystem designed to hone your leadership skills, expand your operational acumen, and directly impact success. Join a forward-thinking organization where your contributions are recognized, and your potential is limitless, especially in the vibrant Apapa market. We champion diversity and cultivate a culture of continuous learning.
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Job Description
Are you a natural leader with a passion for retail and an unwavering commitment to operational excellence? Career.zycto is seeking a driven and proactive Assistant Store Manager to join our client’s vibrant retail outlet located in the bustling Tin Can Island, Apapa. This isn’t just a job; it’s an opportunity to step up, make a significant impact, and truly shape the customer experience in a dynamic market.
As an Assistant Store Manager, you will play a pivotal role in the day-to-day operations, directly supporting the Store Manager in achieving sales targets, optimizing profitability, and cultivating an exceptional shopping environment. You’ll be instrumental in leading, motivating, and developing a high-performing team, ensuring every customer interaction is positive and memorable. We’re looking for someone who thrives in a fast-paced setting, possesses strong problem-solving abilities, and is eager to take on challenges. You will contribute to strategic planning, inventory management, visual merchandising, and compliance with all company policies and procedures. This role is perfect for a hands-on leader who can inspire confidence, drive results, and foster a collaborative team spirit. If you’re ready to advance your career and contribute to a successful brand in one of Lagos’s most commercially active areas, we encourage you to apply. Your ability to maintain high standards of store presentation, manage operational tasks efficiently, and deliver outstanding customer service will be key to your success and the store’s overall performance. You will be a vital link between the store team and management, translating strategic goals into actionable plans on the shop floor, ensuring the store operates smoothly and profitably.
Key Responsibilities
- Assist the Store Manager in daily operations, including opening/closing procedures, cash handling, and sales reporting.
- Supervise, train, and motivate sales associates to achieve individual and team sales targets and maintain high performance standards.
- Ensure outstanding customer service is provided at all times, actively handling customer inquiries and resolving complaints effectively and promptly.
- Implement visual merchandising standards to create an attractive, engaging, and clean store environment that aligns with brand guidelines.
- Manage inventory control processes, including receiving, stocking, cycle counts, ordering, and actively working to minimize shrinkage.
- Monitor sales performance, analyze key data, and implement proactive strategies to drive sales, optimize profitability, and meet financial goals.
- Enforce all company policies and procedures, including health, safety, and security protocols, to ensure a safe working and shopping environment.
- Conduct performance reviews, provide constructive feedback, and support the professional development and growth of team members.
- Prepare staff schedules, manage breaks, and ensure adequate staffing levels to maintain operational efficiency during peak and off-peak hours.
- Act as the Store Manager in their absence, confidently overseeing all store operations, decision-making, and team leadership.
Required Skills
- Proven experience (2+ years) in retail operations and sales management.
- Strong leadership and team-building capabilities with a track record of motivating staff.
- Excellent communication, interpersonal, and customer service skills.
- Proficiency in Point-of-Sale (POS) systems and inventory management software.
- Demonstrated ability to achieve sales targets and drive profitability.
- Customer-focused mindset with strong problem-solving and decision-making abilities.
- Ability to work flexible hours, including evenings, weekends, and holidays, as required by retail operations.
- High school diploma or equivalent educational qualification.
Preferred Qualifications
- Bachelor's degree in Business Administration, Retail Management, or a related field.
- Previous experience specifically as an Assistant Store Manager or Senior Sales Associate in a high-volume retail environment.
- In-depth knowledge of merchandising principles and visual display techniques.
- Familiarity with local market trends and customer demographics in Apapa.
Perks & Benefits
- Competitive salary and attractive performance-based bonuses.
- Comprehensive health insurance coverage for you and your dependents.
- Pension contributions to secure your future.
- Generous employee discounts on products/services.
- Significant opportunities for career advancement and professional development through training programs.
- A dynamic, collaborative, and supportive work environment.
- Paid time off and observance of public holidays.
How to Apply
If you are a results-oriented leader ready to take on a challenging and rewarding role, we encourage you to apply. Please click on the link below to submit your application directly.
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